Is PushPay down?

We are currently investigating reports of Brother Printers not showing up as an available printing option in the latest Check-in app update. Our engineering team is actively investigating, and we will provide our next update within 30 minutes. While this is being worked on, we encourage users to NOT update the Check-in app.

A fix has been applied, and ability to choose Brother Printers as an option have returned to normal across Check-in. We are continuing to monitor error rates to ensure full stability before marking this fully resolved.

This issue has now been resolved and Check-in is operating normally. Thank you for your patience.

We have identified and deployed a fix for the issue causing intermittent delays in transaction visibility on reports. Report updates may continue to experience minor delays while backlogged data processes and the fix fully rolls out. We are actively monitoring the situation and will update when recovery is complete. Payment processing is not impacted.

This issue has been fully resolved. The fix is now active across all systems, all backlogged transaction data has finished processing, and report updates have returned to normal operating speeds. Payment processing was not impacted during this event.

We are currently investigating service degradation affecting payment processing. Users may experience errors when using tap payment methods, Apple Pay, and Google Pay. We have activated assured payments and our engineering team is actively investigating. We will provide our next update within 30 minutes.

We have identified an issue with an external payment network that is causing payment processing errors. While Pushpay systems are fully operational, transactions routed through the impacted network may fail or time out. Pushpay continues to accept payments for subsequent processing via our proprietary Assured Payments technology. We are monitoring the payment network's progress toward a fix and will post an update within 30 minutes.

Payment error rates with the payment network have returned to normal baseline levels, and card transactions on Pushpay are processing successfully. All payments protected by Assured Payments are also being processed. This incident has been resolved. Thank you for your patience.

We have identified an issue causing intermittent or complete downtime for Giving pages, the Donor Portal, and the Merchant Portal. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

We have identified the root cause of the issue and have begun deploying a fix. Affected services—including Giving pages, Donor Portals, and Merchant Portals—are starting to show recovery. We are closely monitoring the deployment and will provide a final update once it is fully completed.

Resolved - The deployment is complete, and all services—including Giving pages, Donor Portals, and Admin Portals—are now fully restored and operating normally. Please note that recurring gifts were not impacted and continued to process successfully throughout this incident. Thank you for your patience as we worked to resolve this.