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Between 09:10 and 09:25 (CEST) this morning, payments made with vaulted credit cards were disrupted. During this window, some transactions using saved card details may have failed or been declined. The issue was caused by a recent deployment. Our team identified it quickly and rolled back the change at 09:25, and vaulted card payments have been operating normally since then. Payments with non-vaulted cards and other payment methods were not affected. We are investigating the root cause as a priority and will share further details once our analysis is complete. We apologize for the inconvenience this may have caused you and your customers.

Update – Clarification on impacted scope We would like to clarify the scope of this morning’s incident. Our previous message referred to “vaulted credit cards”, which may have suggested that only payments using saved card details were affected. This was inaccurate. All card payments processed through our platform rely on our card vault, whether or not the card was saved by the end customer. As a result, between 09:10 and 09:25 (CEST), card payments in general may have failed or been declined, including one-time payments with newly entered card details. Payments made with non-card payment methods were not affected. The rollback performed at 09:25 fully restored card payment processing, and all card payments have been operating normally since then. Our root cause analysis is ongoing, and we will share further details once it is complete. We apologize for the confusion caused by our earlier message and for the inconvenience to you and your customers.

Purse is experiencing an issue on its notification system. No impact on payment processing operations. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly

Notification delivery has been restored. Notifications that were not sent will be processed progressively.

Dear customers, The incident is over. All unsent notifications have been processed. Regards, Purse team.

Purse is experiencing a service degradation. Some services may be impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly

Transactional services are restored and are processing normally. Payments made during the incident are complete but are not yet visible in the dashboard. This is a display delay only; funds and transaction outcomes are unaffected. We are backfilling dashboard data and will confirm when complete.

Transactional services are restored and are processing normally. Payments made between 17h49 CET and 19h50 CET on 09/09/2026 are complete but not yet visible in the dashboard; everything outside that window displays correctly. This is a display delay only — funds and transaction outcomes are unaffected. We are backfilling the missing records and will confirm when the window is fully restored.

Transactional services are restored and are processing normally. All Payments are now visible on the dashboard. Our team continues to monitor the service.

Since 15:45 UTC, we have been observing increased latency in Payment API v2 notifications. As a result, customers are being notified with some delay. We have deployed a fix and the lag is now decreasing. We continue to monitor the system.

The lag has fully recovered. Our team continues to monitor the service.

Dear customers, Between 08:36 UTC+2 and 08:43 UTC+2 today our Payment API service was partially unavailable. Our platform is now performing as expected. Our teams are monitoring the platform closely. Regards, Purse team.