Purse Outage History

Update – Clarification on impacted scope We would like to clarify the scope of this morning’s incident. Our previous message referred to “vaulted credit cards”, which may have suggested that only payments using saved card details were affected. This was inaccurate. All card payments processed through our platform rely on our card vault, whether or not the card was saved by the end customer. As a result, between 09:10 and 09:25 (CEST), card payments in general may have failed or been declined, including one-time payments with newly entered card details. Payments made with non-card payment methods were not affected. The rollback performed at 09:25 fully restored card payment processing, and all card payments have been operating normally since then. Our root cause analysis is ongoing, and we will share further details once it is complete. We apologize for the confusion caused by our earlier message and for the inconvenience to you and your customers.

Purse is experiencing an issue on its notification system. No impact on payment processing operations. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly

Notification delivery has been restored. Notifications that were not sent will be processed progressively.

Dear customers, Between 08:36 UTC+2 and 08:43 UTC+2 today our Payment API service was partially unavailable. Our platform is now performing as expected. Our teams are monitoring the platform closely. Regards, Purse team.

Purse is experiencing a service degradation. Sessions and transactions are not propagated to Purse dashboard since 08h32 CEST. We do not observe any impact on our transaction systems. The cause of this issue is an incident on kafka clusters at Aiven

We are observing a latency increase on our OAuth endpoint. Some services may be impacted. More updates to follow shortly

Our partner Okta is experiencing an incident: https://status.okta.com/#incident/a9CWR00000015s62AA. We are observing an increased latency on the /oauth/token endpoint of our API, but we do not observe any error on this endpoint. Access to our dashboard might be difficult. We will keep you updated

Our partner Okta implemented a mitigation, we are observing a usual latency on /oauth/token endpoint and access to our dashboard is fully restored. Our teams are monitoring the services.

We are observing a disruption of cdn.purse-secure.com. This appears to be linked to a cloudflare outage.

Our monitoring detected an elevated error rate with our payment APIs We are investigating.

Our platform is impacted by cloudflare global incident https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Our teams are actively working to restore services.

We detected an issue regarding our Vault partner. We deactivated vault on all compatible payment solutions.

Our Partner Vault services experienced an outage between 18:34 and 18:57 CEST. To mitigate further impact, we temporarily deactivated the Vault feature at 18:45 CEST for all configured experiences across the following partners: ACI Adyen Dalenys/Payplug Ingenico/Worldline Payzen SogEcommerce Sogenactif Checkout Hipay Stripe SystemPay Transaction processing is fully operational for all credit card partners. We are closely monitoring performance and plan to restore the Vault feature (rollback to nominal situation) at 01:00 CEST on October 23rd, 2025.