Purse had 7 outages in the last 2 years totaling 27h 24m of downtime — averaging 0.3 incidents per month.
There were 7 Purse outages since June 20, 2025 totaling 27h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Purse is experiencing a service degradation. Sessions and transactions are not propagated to Purse dashboard since 08h32 CEST. We do not observe any impact on our transaction systems. The cause of this issue is an incident on kafka clusters at Aiven
Incident is closed. Dashboard is now fully usable.
We are observing a latency increase on our OAuth endpoint. Some services may be impacted. More updates to follow shortly
Our partner Okta is experiencing an incident: https://status.okta.com/#incident/a9CWR00000015s62AA. We are observing an increased latency on the /oauth/token endpoint of our API, but we do not observe any error on this endpoint. Access to our dashboard might be difficult. We will keep you updated
Our partner Okta implemented a mitigation, we are observing a usual latency on /oauth/token endpoint and access to our dashboard is fully restored. Our teams are monitoring the services.
Dear customers, Between 09:00 UTC+1 and 10:09 UTC+1 today our /oauth/tokenendpoint latency was impacted by an incident from our partner Okta. Access to our dashboard was disrupted during this period. Our platform is now performing as expected. Our teams are monitoring the platform closely. Regards, Purse team.
We are observing a disruption of cdn.purse-secure.com. This appears to be linked to a cloudflare outage.
cdn.purse-secure.com is now back online, cloudlare announced an end of the outage. We are still monitoring the service
Dear customers, Between 09:49 UTC+1 and and 10:11 UTC+1 today our CDN (distributing front end components) was highly impacted by Cloudflare issue. Our platform is now performing as expected. Our teams are monitoring the platform closely. Regards, Purse team.
Our monitoring detected an elevated error rate with our payment APIs We are investigating.
Our platform is impacted by cloudflare global incident https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Our teams are actively working to restore services.
Dear Customers, Our partner Cloudflare informed that they believe that the incident is resolved. Our teams will continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused.
Dear customers, Between 12:31 UTC+1 and and 15:35 UTC+1 today our services were highly impacted by Cloudflare global network issue. We were still observing a higher error rate than usual until 17:55 UTC+1. Our platform is now performing as expected. Our teams are monitoring the platform closely. Regards, Purse team.
We detected an issue regarding our Vault partner. We deactivated vault on all compatible payment solutions.
Our Partner Vault services experienced an outage between 18:34 and 18:57 CEST. To mitigate further impact, we temporarily deactivated the Vault feature at 18:45 CEST for all configured experiences across the following partners: ACI Adyen Dalenys/Payplug Ingenico/Worldline Payzen SogEcommerce Sogenactif Checkout Hipay Stripe SystemPay Transaction processing is fully operational for all credit card partners. We are closely monitoring performance and plan to restore the Vault feature (rollback to nominal situation) at 01:00 CEST on October 23rd, 2025.
Dear Customers, We would like to confirm that vault mode has been successfully restored across all previously mentioned experiences between 01:00 and 01:05 CEST (Central European Summer Time) on October 23rd, 2025, and that the incident affecting our credit card vault partner is now fully resolved. Our teams will continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please do not hesitate to contact us at [email protected]
Dear Customers, Our credit card vault partner has been experiencing an incident affecting the Vault platform since 9:29 (Europe/Paris time zone). We activated a fallback solution at 09:40 am (Europe/Paris time zone). Card payments are now being processed through without vault mode, allowing transactions to resume. Please note that this is a temporary workaround while the root issue is being investigated. Other payment methods remain fully operational. We continue to work closely with our partner to restore full Vault functionality and will keep you informed of any progress. Partner’s and our teams are actively investigating the root cause and will provide further updates as soon as more information becomes available. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards
Dear Customers, We would like to confirm that vault mode was successfully reactivated at 12:30pm (Europe/Paris time) and that the incident affecting our credit card vault partner is now fully resolved. Our teams continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards,
We would like to inform you that, following the ongoing incident affecting our credit card vault partner since 03:58 am (Europe/Paris time zone), we have activated a fallback solution as of 04:16 am (Europe/Paris time zone). Card payments are now being processed through non-Vault mode, allowing transactions to resume. Please note that this is a temporary workaround while the root issue is being investigated. Other payment methods remain fully operational. We continue to work closely with our partner to restore full Vault functionality and will keep you informed of any progress. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards,
Our vault partner has planned an emergency maintenance causing brief disruptions between 03:00 and 06:00 (CEST). Degraded mode will remain active until maintenance is over.
Dear Customers, We would like to confirm that vault mode was successfully reactivated at 06:00 am (Europe/Paris time) and that the emergency maintenance of our credit card vault partner is now completed. Our teams continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards,