Provet Outage History

Provet had 13 outages in the last 2 years totaling 36h 3m of downtime, averaging 0.5 incidents per month.

There were 13 Provet outages since July 23, 2026 totaling 36h 3m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.provet.cloud

Minor October 17, 2026

Elevated errors when loading Provet

Detected by Pingoru: Oct 17, 2026, 08:24 AM UTC
Resolved: Oct 17, 2026, 08:27 AM UTC
Duration: 3m

Affected: DarwinDarwin

Timeline · 2 updates

monitoring Oct 17, 2026, 08:24 AM UTC

Status: Monitoring On Saturday 17 October, between 09:01 and 09:13 BST, some users experienced errors and slow page loads when using Provet. Our systems automatically added capacity to handle it, and service returned to normal without any action needed from users. We apologise for the disruption. Affected components Darwin (Degraded performance)
resolved Oct 17, 2026, 08:27 AM UTC

Status: Resolved The incident has been resolved. We apologise for the disruption. Affected components Darwin (Operational)

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Minor October 13, 2026

Cannot add medicines to consultations

Detected by Pingoru: Oct 13, 2026, 07:53 AM UTC
Resolved: Oct 13, 2026, 09:13 AM UTC
Duration: 1h 19m

Affected: EUEnterpriseUSUS EnterprisePegasusDarwinEUEnterpriseUSUS EnterprisePegasusDarwin

Timeline · 3 updates

investigating Oct 13, 2026, 07:53 AM UTC

Status: Investigating We are aware of an issue in Provet where adding a vaccination or other medication that uses batch tracking to a consultation fails with an "Invalid input" error. Items without batch tracking and the rest of Provet are working normally. We have identified a recent update as the likely cause and are working on reverting it. We will post another update as soon as the fix is live, or within 60 minutes. We apologise for the disruption to your clinical work.
monitoring Oct 13, 2026, 08:30 AM UTC

Status: Monitoring We have found the cause of the problem and are undoing the recent update that introduced it. Adding vaccinations and other medications with batches should start working again within the next few minutes. If you still see the error after that, please refresh the page. We are also working on a permanent fix and will post another update once everything is confirmed to be working.
resolved Oct 13, 2026, 09:13 AM UTC

Status: Resolved This has been resolved across all affected environments. Affected components Pegasus (Operational) Enterprise (Operational) US (Operational) US Enterprise (Operational) EU (Operational) Darwin (Operational)

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Minor September 30, 2026

500 errors on some clinics in the US region

Detected by Pingoru: Sep 30, 2026, 09:36 AM UTC
Resolved: Sep 30, 2026, 10:16 AM UTC
Duration: 39m

Affected: USUS

Timeline · 3 updates

investigating Sep 30, 2026, 09:36 AM UTC

Status: Investigating We're aware that some clinics in our US region are seeing an error (500) when trying to log in to or use Provet. Our engineering team is currently investigating and is working to restore service as quickly as possible. Clinics in other regions are not affected. We're sorry for the disruption to your day. We'll share another update within 30 minutes, or sooner if the situation changes. Affected components US (Full outage)
identified Sep 30, 2026, 10:09 AM UTC

Status: Identified We have identified the cause of the incident and are currently working on resolving this for those affected. The fix is underway and we hope for this to be resolved soon. We're sorry for the inconvenience. We'll share another update soon. Affected components US (Full outage)
resolved Sep 30, 2026, 10:16 AM UTC

Status: Resolved **Resolved** This issue is now resolved and Provet is working normally for all affected clinics in the US region. Between around 10:15 and 11:00 BST (05:15–06:00 EDT / 02:15–03:00 PDT) on 30 September, some US clinics saw a 500 error when trying to access Provet. This was caused by a capacity issue with one of our US databases. Our team added extra capacity and service has been restored. We'll keep monitoring closely. If you're still having trouble, try refreshing your browser. If the problem continues, please contact our Support team. We're sorry for the disruption this caused, and thank you for your patience. Affected components US (Operational)

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Minor September 22, 2026

Appointment reminders marked as sent but SMS are not delivered to clients

Detected by Pingoru: Sep 22, 2026, 12:51 PM UTC
Resolved: Sep 23, 2026, 01:02 PM UTC
Duration: 1d

Affected: SMS Service

Timeline · 3 updates

identified Sep 22, 2026, 12:51 PM UTC

Status: Identified We've identified an issue where some automated SMS appointment reminders and confirmations have been marked as sent in Provet but were not delivered to clients. Manual SMS sent are not affected A fix is currently underway and further information will follow. We're sorry for the disruption this has caused. Affected components SMS Service (Degraded performance)
monitoring Sep 22, 2026, 03:11 PM UTC

Status: Monitoring SMS appointment reminders and confirmations are now sending normally again. To confirm the scope of the issue, some automated SMS reminders and confirmations scheduled between the evening of 20 September and 15:45 CEST on 22 September were not delivered. SMS messages sent manually by your team were not affected at any point. We are investigating whether the missed messages can be resent and will provide a further update as soon as possible. Thank you for your patience while we worked to resolve this issue. Affected components SMS Service (Operational)
resolved Sep 23, 2026, 01:02 PM UTC

Status: Resolved This incident is now resolved. The fix has been live across all Provet clusters since 15:45 CEST on 22 September, and SMS reminders and confirmations have been sending normally since then. Some reminders and confirmations scheduled between the evening of 20 September and 15:45 CEST on 22 September were not delivered. Due to the time-sensitive nature of these reminders it was not possible to resend these within the timeframe needed. If you have concerns about a specific client or appointment from this period, please contact Provet Support. We're sorry for the disruption and thank you for your patience. Affected components SMS Service (Operational)

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Minor September 17, 2026

Payment processing degraded

Detected by Pingoru: Sep 17, 2026, 07:49 AM UTC
Resolved: Sep 17, 2026, 08:51 AM UTC
Duration: 1h 1m

Timeline · 2 updates

investigating Sep 17, 2026, 07:49 AM UTC

Status: Investigating Some payment transactions may be delayed or failing. Our team is investigating and working to restore full service. We will provide updates as more information becomes available. Affected components Payment Service (Partial outage)
resolved Sep 17, 2026, 08:51 AM UTC

Status: Resolved This issue has been resolved. Payment processing is operating normally.

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Minor September 14, 2026

A Technical issue causing client and patient detail pages to load

Detected by Pingoru: Sep 14, 2026, 05:45 AM UTC
Resolved: Sep 14, 2026, 06:19 AM UTC
Duration: 33m

Affected: EUEU

Timeline · 2 updates

investigating Sep 14, 2026, 05:45 AM UTC

Status: Investigating There are temporary technical issue causing client and patient detail pages to load as blank for some of our clinics. Our technical team is investigating this as a top priority to restore normal access as quickly as possible. Affected components EU (Degraded performance)
resolved Sep 14, 2026, 06:19 AM UTC

Status: Resolved The issue causing client and patient detail pages to load as blank for some of our clinics has been resolved. The underlying change that caused the issue has been rolled back, and all client and patient pages are loading normally again. If you still experience a blank page, please refresh your browser. We sincerely apologize for the disruption this caused to your workflow. A permanent fix has been prepared to ensure this issue does not recur when the updates are redeployed. Affected components EU (Operational)

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Minor September 9, 2026

Refill shopping cart button unavailable on client records

Detected by Pingoru: Sep 09, 2026, 11:36 AM UTC
Resolved: Sep 09, 2026, 12:19 PM UTC
Duration: 42m

Timeline · 3 updates

investigating Sep 09, 2026, 11:36 AM UTC

Status: Investigating The shopping cart button in the refills section of the client record is currently greyed out, so refills cannot be added to a counter sale from there. This affects all users using refill functionalities. We have identified the cause and a fix is being prepared for release. In the meantime, refills can still be added from the Treatments tab on the patient record. We will post another update once the fix is live.
identified Sep 09, 2026, 11:54 AM UTC

Status: Identified We have identified the cause of the greyed-out shopping cart button in the refills section of the client record. The issue was introduced by a change in today's release and affects all users, preventing refills from being added to a counter sale from that section. We are rolling back the release to restore normal service. Once the rollback completes, the shopping cart button will become active again after a page refresh. Until then, refills can still be added from the Treatments tab on the patient record. We will confirm here once service is restored.
resolved Sep 09, 2026, 12:19 PM UTC

Status: Resolved The shopping cart button in the refills section of the client record is working again. The change that caused the issue has been rolled back, and refills can once more be added to a counter sale from the client record. If you still see the button greyed out, please refresh the page. We are sorry for the disruption this caused to your day. A permanent fix has been prepared so the issue does not return when the release is redeployed.

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Minor September 4, 2026

Health Plan Emails incorrectly sent to Subscribers

Detected by Pingoru: Sep 04, 2026, 12:57 PM UTC
Resolved: Sep 04, 2026, 02:45 PM UTC
Duration: 1h 47m

Timeline · 2 updates

monitoring Sep 04, 2026, 12:57 PM UTC

Status: Monitoring Summary Health Plan notification emails feature was rolled out for all customers. It sends based on a setting that was incorrectly defaulted to enabled on certain clinics. Latest update The feature rollout has been reverted, with no new clouds targeted. Full blast radius is being investigated and determined
resolved Sep 04, 2026, 02:45 PM UTC

Status: Resolved Customer impact is mitigated. We will be in contacted with affected customers regarding remediation steps.

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Minor September 2, 2026

Payment Link payments not updating in Provet

Detected by Pingoru: Sep 02, 2026, 08:14 AM UTC
Resolved: Sep 02, 2026, 09:08 AM UTC
Duration: 54m

Affected: Payment Service

Timeline · 3 updates

identified Sep 02, 2026, 08:14 AM UTC

Status: Identified We have identified a situation where payment link payments aren't correctly reflecting their status into Provet. We've narrowed down the problem and have reverted the likely feature flag rollout. Affected components Payment Service (Degraded performance)
monitoring Sep 02, 2026, 08:29 AM UTC

Status: Monitoring After rollback for the suspected feature flag we observe that all payment notifications are correctly being handled by Provet. Reconciliation & Remediation of missing transaction events in progress Affected components Payment Service (Operational)
resolved Sep 02, 2026, 09:08 AM UTC

Status: Resolved All new payment links statuses are being reflected correctly in Provet. Affected transactions will be corrected Affected components Payment Service (Operational)

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Minor August 27, 2026

Custom integrations button does not work on consultation page

Detected by Pingoru: Aug 27, 2026, 07:49 AM UTC
Resolved: Aug 27, 2026, 08:15 AM UTC
Duration: 25m

Affected: EUEnterpriseUSUS EnterprisePegasusDarwinEUEnterpriseUSUS EnterprisePegasusDarwin

Timeline · 2 updates

investigating Aug 27, 2026, 07:49 AM UTC

Status: Investigating Customers cannot use the Integrations button on consultation pages when more than 1 consultation related custom integrations are enabled. The team has evaluated the best way to fix the occurring issue, and a decision has been made to rollback the changes that affected how the button works. Affected components Pegasus (Degraded performance) Enterprise (Degraded performance) US (Degraded performance) US Enterprise (Degraded performance) EU (Degraded performance) Darwin (Degraded performance)
resolved Aug 27, 2026, 08:15 AM UTC

Status: Resolved We have rolled back to a version prior to the breaking change of the custom integration button on consultation page. Affected components Pegasus (Operational) Enterprise (Operational) US (Operational) US Enterprise (Operational) EU (Operational) Darwin (Operational)

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Minor August 25, 2026

Enter key not working in clinical notes (new consultation view)

Detected by Pingoru: Aug 25, 2026, 01:54 PM UTC
Resolved: Aug 25, 2026, 03:30 PM UTC
Duration: 1h 36m

Timeline · 2 updates

identified Aug 25, 2026, 01:54 PM UTC

Status: Identified Enter does not start a new line in the new consultation view. We have found the cause and a fix is in review.
resolved Aug 25, 2026, 03:30 PM UTC

Status: Resolved The fix is live in production and Enter works normally again in clinical notes. Thanks for your patience.

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Minor August 13, 2026

Cannot access invoice button via consultation page

Detected by Pingoru: Aug 13, 2026, 11:12 AM UTC
Resolved: Aug 13, 2026, 11:32 AM UTC
Duration: 19m

Affected: EUEnterpriseUSUS EnterpriseEUEnterpriseUSUS Enterprise

Timeline · 2 updates

identified Aug 13, 2026, 11:12 AM UTC

Status: Identified Problem has been identified and roll-back has been initiated for to fix the situation. Affected components US (Degraded performance) US Enterprise (Degraded performance) EU (Degraded performance) Enterprise (Degraded performance)
resolved Aug 13, 2026, 11:32 AM UTC

Status: Resolved Rollback completed, invoice button is accessible via consultation page. Affected components US Enterprise (Operational) EU (Operational) Enterprise (Operational) US (Operational)

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Minor July 23, 2026

Portugal Fiscalisation through InvoiceXpress - Degraded

Detected by Pingoru: Jul 23, 2026, 10:00 AM UTC
Resolved: Jul 23, 2026, 12:27 PM UTC
Duration: 2h 27m

Affected: EUEU

Timeline · 3 updates

identified Jul 23, 2026, 10:00 AM UTC

Status: Identified Customer affected will not able to finalise invoices. Affected components EU (Degraded performance)
identified Jul 23, 2026, 10:17 AM UTC

Status: Identified The issue has been identified, InvoiceXpress is mitigating and service should be restored momentarily Affected components EU (Operational) EU (Degraded performance)
resolved Jul 23, 2026, 12:27 PM UTC

Status: Resolved A fix was released to Production environments of InvoiceXpress. Affected components EU (Operational) EU (Operational)

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