Provet incident
Refill shopping cart button unavailable on client records
Provet experienced a minor incident on September 9, 2026, lasting 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 09, 2026, 11:36 AM UTC
Status: Investigating The shopping cart button in the refills section of the client record is currently greyed out, so refills cannot be added to a counter sale from there. This affects all users using refill functionalities. We have identified the cause and a fix is being prepared for release. In the meantime, refills can still be added from the Treatments tab on the patient record. We will post another update once the fix is live.
- identified Sep 09, 2026, 11:54 AM UTC
Status: Identified We have identified the cause of the greyed-out shopping cart button in the refills section of the client record. The issue was introduced by a change in today's release and affects all users, preventing refills from being added to a counter sale from that section. We are rolling back the release to restore normal service. Once the rollback completes, the shopping cart button will become active again after a page refresh. Until then, refills can still be added from the Treatments tab on the patient record. We will confirm here once service is restored.
- resolved Sep 09, 2026, 12:19 PM UTC
Status: Resolved The shopping cart button in the refills section of the client record is working again. The change that caused the issue has been rolled back, and refills can once more be added to a counter sale from the client record. If you still see the button greyed out, please refresh the page. We are sorry for the disruption this caused to your day. A permanent fix has been prepared so the issue does not return when the release is redeployed.