Provet incident

Health Plan Emails incorrectly sent to Subscribers

Resolved after 1 hour 47 minutes, on September 4, 2026.

resolved Sep 04, 2026, 02:45 PM UTC

Customer impact is mitigated. We will be in contacted with affected customers regarding remediation steps.

Started
Sep 04, 2026, 12:57 PM UTC
Resolved
Sep 04, 2026, 02:45 PM UTC
Duration
1h 47m
Detected by Pingoru
Sep 04, 2026, 12:57 PM UTC

Update timeline

  1. monitoring Sep 04, 2026, 12:57 PM UTC

    Summary Health Plan notification emails feature was rolled out for all customers. It sends based on a setting that was incorrectly defaulted to enabled on certain clinics. Latest update The feature rollout has been reverted, with no new clouds targeted. Full blast radius is being investigated and determined

  2. resolved Sep 04, 2026, 02:45 PM UTC

    Customer impact is mitigated. We will be in contacted with affected customers regarding remediation steps.

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