Is Provet down?

Status: Monitoring On Saturday 17 October, between 09:01 and 09:13 BST, some users experienced errors and slow page loads when using Provet. Our systems automatically added capacity to handle it, and service returned to normal without any action needed from users. We apologise for the disruption. Affected components Darwin (Degraded performance)

Status: Resolved The incident has been resolved. We apologise for the disruption. Affected components Darwin (Operational)

Status: Investigating We are aware of an issue in Provet where adding a vaccination or other medication that uses batch tracking to a consultation fails with an "Invalid input" error. Items without batch tracking and the rest of Provet are working normally. We have identified a recent update as the likely cause and are working on reverting it. We will post another update as soon as the fix is live, or within 60 minutes. We apologise for the disruption to your clinical work.

Status: Monitoring We have found the cause of the problem and are undoing the recent update that introduced it. Adding vaccinations and other medications with batches should start working again within the next few minutes. If you still see the error after that, please refresh the page. We are also working on a permanent fix and will post another update once everything is confirmed to be working.

Status: Resolved This has been resolved across all affected environments. Affected components Pegasus (Operational) Enterprise (Operational) US (Operational) US Enterprise (Operational) EU (Operational) Darwin (Operational)

Status: Resolved On Saturday 10 October, between 09:01 and 09:15 BST, some users experienced errors and slow page loads when using Provet. Our systems automatically added capacity to handle it, and service returned to normal without any action needed from users. We apologise for the disruption.

Status: Investigating We're aware that some clinics in our US region are seeing an error (500) when trying to log in to or use Provet. Our engineering team is currently investigating and is working to restore service as quickly as possible. Clinics in other regions are not affected. We're sorry for the disruption to your day. We'll share another update within 30 minutes, or sooner if the situation changes. Affected components US (Full outage)

Status: Identified We have identified the cause of the incident and are currently working on resolving this for those affected. The fix is underway and we hope for this to be resolved soon. We're sorry for the inconvenience. We'll share another update soon. Affected components US (Full outage)

Status: Resolved **Resolved** This issue is now resolved and Provet is working normally for all affected clinics in the US region. Between around 10:15 and 11:00 BST (05:15–06:00 EDT / 02:15–03:00 PDT) on 30 September, some US clinics saw a 500 error when trying to access Provet. This was caused by a capacity issue with one of our US databases. Our team added extra capacity and service has been restored. We'll keep monitoring closely. If you're still having trouble, try refreshing your browser. If the problem continues, please contact our Support team. We're sorry for the disruption this caused, and thank you for your patience. Affected components US (Operational)

Status: Identified We've identified an issue where some automated SMS appointment reminders and confirmations have been marked as sent in Provet but were not delivered to clients. Manual SMS sent are not affected A fix is currently underway and further information will follow. We're sorry for the disruption this has caused. Affected components SMS Service (Degraded performance)

Status: Monitoring SMS appointment reminders and confirmations are now sending normally again. To confirm the scope of the issue, some automated SMS reminders and confirmations scheduled between the evening of 20 September and 15:45 CEST on 22 September were not delivered. SMS messages sent manually by your team were not affected at any point. We are investigating whether the missed messages can be resent and will provide a further update as soon as possible. Thank you for your patience while we worked to resolve this issue. Affected components SMS Service (Operational)

Status: Resolved This incident is now resolved. The fix has been live across all Provet clusters since 15:45 CEST on 22 September, and SMS reminders and confirmations have been sending normally since then. Some reminders and confirmations scheduled between the evening of 20 September and 15:45 CEST on 22 September were not delivered. Due to the time-sensitive nature of these reminders it was not possible to resend these within the timeframe needed. If you have concerns about a specific client or appointment from this period, please contact Provet Support. We're sorry for the disruption and thank you for your patience. Affected components SMS Service (Operational)