Provet experienced a minor incident on September 2, 2026 affecting Payment Service, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2026, 08:14 AM UTC
Status: Identified We have identified a situation where payment link payments aren't correctly reflecting their status into Provet. We've narrowed down the problem and have reverted the likely feature flag rollout. Affected components Payment Service (Degraded performance)
- monitoring Sep 02, 2026, 08:29 AM UTC
Status: Monitoring After rollback for the suspected feature flag we observe that all payment notifications are correctly being handled by Provet. Reconciliation & Remediation of missing transaction events in progress Affected components Payment Service (Operational)
- resolved Sep 02, 2026, 09:08 AM UTC
Status: Resolved All new payment links statuses are being reflected correctly in Provet. Affected transactions will be corrected Affected components Payment Service (Operational)