Provet incident
A Technical issue causing client and patient detail pages to load
Provet experienced a minor incident on September 14, 2026 affecting EU and EU, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 05:45 AM UTC
Status: Investigating There are temporary technical issue causing client and patient detail pages to load as blank for some of our clinics. Our technical team is investigating this as a top priority to restore normal access as quickly as possible. Affected components EU (Degraded performance)
- resolved Sep 14, 2026, 06:19 AM UTC
Status: Resolved The issue causing client and patient detail pages to load as blank for some of our clinics has been resolved. The underlying change that caused the issue has been rolled back, and all client and patient pages are loading normally again. If you still experience a blank page, please refresh your browser. We sincerely apologize for the disruption this caused to your workflow. A permanent fix has been prepared to ensure this issue does not recur when the updates are redeployed. Affected components EU (Operational)