Protime incident
No notifications email being sent for myProtime requests
Resolved after 1 hour 58 minutes, affecting myProtime, on November 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 10, 2026, 10:16 AM UTC
We are currently investigating an issue affecting notifications emails in myProtime. Several customers have reported that booking and absence requests are not generating email notifications for approvers. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. Impact: Approvers may not receive email notifications for new requests, although requests continue to be created in the system.
- identified Nov 10, 2026, 10:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2026, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2026, 12:14 PM UTC
This incident has been resolved.
Your product runs on more than Protime
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services