Procore incident

Third party degradation impacting Procore Customer Support

Minor Resolved View vendor source →

Procore experienced a minor incident on September 16, 2026, lasting 6h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 09:33 AM UTC
Resolved
Sep 16, 2026, 04:20 PM UTC
Duration
6h 46m
Detected by Pingoru
Sep 16, 2026, 09:33 AM UTC

Update timeline

  1. identified Sep 16, 2026, 09:33 AM UTC

    We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats. Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.

  2. monitoring Sep 16, 2026, 01:56 PM UTC

    All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.

  3. resolved Sep 16, 2026, 04:20 PM UTC

    This incident has been resolved, teams continue to work through a small backlog of requests. Thank you for your patience during this incident.