Resolved after 30 minutes, affecting Documents and Documents, on September 9, 2026.
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Documents tool. This incident is resolved.
Affected components
Update timeline
- investigating Sep 09, 2026, 07:09 AM UTC
Our engineering team is investigating issues with accessing the Documents tool affecting some customers. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- identified Sep 09, 2026, 07:30 AM UTC
Our engineering team has identified the cause of intermittent errors affecting some customers when accessing the Documents tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- resolved Sep 09, 2026, 07:39 AM UTC
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Documents tool. This incident is resolved.
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