Procore experienced a minor incident on August 27, 2026 affecting Conversations, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 05:12 AM UTC
Our engineering team is investigating intermittent errors affecting some customers when using the Conversations tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- identified Aug 27, 2026, 05:40 AM UTC
Our engineering team has identified the cause of elevated errors affecting some customers when using the Conversations tool, which has been traced to an issue with a third-party vendor. Additional updates will be provided as new information becomes available.
- monitoring Aug 27, 2026, 05:58 AM UTC
Our third party vendor has implemented a solution and we have verified access to the Conversations tool has been restored. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- resolved Aug 27, 2026, 06:29 AM UTC
During the incident, users experienced errors in the Conversations tool. Our engineering team has confirmed that our third-party vendor has restored normal functionality, this incident has been resolved.