Print Tracker Pro Outage History

Print Tracker Pro had 13 outages in the last 2 years totaling 60h 30m of downtime — averaging 0.5 incidents per month.

There were 13 Print Tracker Pro outages since June 25, 2024 totaling 60h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://printtrackerpro.statuspage.io

Major March 25, 2026

Email Alerts Not Sending

Detected by Pingoru: Mar 25, 2026, 05:51 PM UTC
Resolved: Mar 25, 2026, 06:44 PM UTC
Duration: 53m

Timeline · 3 updates

identified Mar 25, 2026, 05:51 PM UTC

We are currently investigating an issue with email alerts not being fired since the 10:00am MT on March 24th. We've identified the problem and are working to implement a solution. Alerts have been properly detected and created within the webadmin and in the short term, we'd advise referring to the "Manage alerts" page for missed alerts since yesterday.
monitoring Mar 25, 2026, 06:08 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 25, 2026, 06:44 PM UTC

This incident has been resolved. All missed low supply alerts or replacement alerts will be manually sent shortly.

Read the full incident report →

Minor December 18, 2025

Some User Accounts Appearing "Deactivated"

Detected by Pingoru: Dec 18, 2025, 03:49 PM UTC
Resolved: Dec 18, 2025, 04:44 PM UTC
Duration: 54m

Affected: Webadmin

Timeline · 4 updates

investigating Dec 18, 2025, 03:49 PM UTC

We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.
identified Dec 18, 2025, 04:12 PM UTC

We have implemented a fix and are in the process of releasing it.
monitoring Dec 18, 2025, 04:32 PM UTC

All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to [email protected] or live chat on our web portal.
resolved Dec 18, 2025, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Remote Technician Timeouts

Detected by Pingoru: Nov 21, 2025, 12:16 AM UTC
Resolved: Nov 21, 2025, 12:28 AM UTC
Duration: 11m

Affected: Remote Technician

Timeline · 2 updates

identified Nov 21, 2025, 12:16 AM UTC

We identified a DNS issue specifically with Remote Technician connections timing out. We have identified the problem and are currently working towards a resolution.
resolved Nov 21, 2025, 12:28 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Outage Impact on Print Tracker

Detected by Pingoru: Oct 20, 2025, 06:07 PM UTC
Resolved: Oct 21, 2025, 03:27 PM UTC
Duration: 21h 19m

Affected: Intercom Support

Timeline · 2 updates

monitoring Oct 20, 2025, 06:07 PM UTC

We’re aware of widespread connectivity issues affecting Amazon Web Services (AWS), which are impacting multiple platforms across the internet. Print Tracker’s core services remain fully operational, as our infrastructure runs entirely on Google Cloud Platform (GCP). However, Intercom, our customer support, live chat, and ticketing system provider, is experiencing degraded performance due to the ongoing AWS outage. You may notice delays when chatting with our team or submitting support requests. We’re monitoring the situation closely and will update this page as soon as service stability returns. For urgent issues, please reach us directly at [email protected].
resolved Oct 21, 2025, 03:27 PM UTC

This incident has been resolved.

Read the full incident report →

Critical September 16, 2025

Host Infrastructure Outage

Detected by Pingoru: Sep 16, 2025, 03:20 PM UTC
Resolved: Sep 16, 2025, 03:35 PM UTC
Duration: 15m

Affected: WebadminData Processor ServerQuery EngineDCA ServerEmailerRemote Technician

Timeline · 5 updates

investigating Sep 16, 2025, 03:20 PM UTC

We are currently investigating this issue. Several Google Cloud Platform compute hosts have crashed. Our team is working to identify the cause and bring on new hosts.
identified Sep 16, 2025, 03:24 PM UTC

The problematic hosts were identified and are being removed from the cluster. New hosts are coming online now.
identified Sep 16, 2025, 03:26 PM UTC

We are continuing to work on a fix for this issue.
monitoring Sep 16, 2025, 03:27 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 16, 2025, 03:35 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 28, 2025

Webadmin Upstream Disconnect Error

Detected by Pingoru: Jul 28, 2025, 07:08 PM UTC
Resolved: Jul 29, 2025, 02:00 PM UTC
Duration: 18h 52m

Affected: Webadmin

Timeline · 7 updates

monitoring Jul 28, 2025, 07:08 PM UTC

Some users are reported intermittent "upstream connect error or disconnect/reset before headers. reset reason: connection termination" errors. We believe we have identified the issue and are working to implement a fix.
monitoring Jul 28, 2025, 07:15 PM UTC

We have implemented a fix and are monitoring closely.
monitoring Jul 28, 2025, 07:24 PM UTC

We are still seeing intermittent failures and are continuing to investigate.
monitoring Jul 28, 2025, 07:51 PM UTC

We have implemented a fix and are monitoring closely.
monitoring Jul 28, 2025, 08:06 PM UTC

We are still seeing intermittent failures and are continuing to investigate.
monitoring Jul 28, 2025, 09:44 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 29, 2025, 02:00 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 8, 2025

Migration Downtime

Detected by Pingoru: May 08, 2025, 10:53 PM UTC
Resolved: May 08, 2025, 11:33 PM UTC
Duration: 39m

Affected: DCA Server

Timeline · 2 updates

monitoring May 08, 2025, 10:53 PM UTC

We are currently performing server maintenance, which may cause temporary disruptions to real-time DCA job streaming. We appreciate your patience and understanding during this time.
resolved May 08, 2025, 11:33 PM UTC

Server maintenance is now complete, and real-time DCA job streaming has been fully restored. Thank you for your patience and support.

Read the full incident report →

Major May 7, 2025

Unexpected Server Crash

Detected by Pingoru: May 07, 2025, 03:53 PM UTC
Resolved: May 07, 2025, 04:38 PM UTC
Duration: 45m

Affected: WebadminData Processor ServerQuery EngineDCA ServerEmailerRemote TechnicianOne-click Installer GeneratorGoogle Cloud Platform Google Kubernetes Engine

Timeline · 5 updates

investigating May 07, 2025, 03:53 PM UTC

We are currently investigating an issue with server resource consumption causing our webadmin service to repeatedly restart.
identified May 07, 2025, 04:03 PM UTC

We’re currently investigating an incident affecting several Print Tracker server-side services. Initial analysis indicates a hardware failure on one of our primary compute nodes. We’re in the process of migrating impacted services to healthy nodes to restore full functionality.
identified May 07, 2025, 04:07 PM UTC

Most services have been restored, but our DCA server is still undergoing recovery. DCAs will begin coming back online shortly. In the meantime, job submissions will be temporarily unavailable. Thank you for your patience.
monitoring May 07, 2025, 04:09 PM UTC

All services have been fully restored, and we are closely monitoring the system to ensure continued stability. Thank you for your patience.
resolved May 07, 2025, 04:38 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 26, 2025

Meter Read/Alert Processing Delayed

Detected by Pingoru: Mar 26, 2025, 01:07 PM UTC
Resolved: Mar 26, 2025, 01:43 PM UTC
Duration: 35m

Affected: DCA Server

Timeline · 2 updates

monitoring Mar 26, 2025, 01:07 PM UTC

Our meter read and alert processing system is currently experiencing delays. We’re actively monitoring the situation, and the system is expected to catch up shortly. You may notice alerts arriving later than usual. We appreciate your patience.
resolved Mar 26, 2025, 01:43 PM UTC

The meter read and alert processing system is now fully up to date, and all delays have been resolved. Alerts are being delivered normally. Thank you for your patience.

Read the full incident report →

Minor March 20, 2025

Code Signing Certificate Expired

Detected by Pingoru: Mar 20, 2025, 06:12 PM UTC
Resolved: Mar 21, 2025, 02:26 AM UTC
Duration: 8h 14m

Affected: One-click Installer Generator

Timeline · 4 updates

identified Mar 20, 2025, 06:12 PM UTC

The code signing certificate has expired. While existing agents will continue to function as usual, one-click installers cannot be generated until a new certificate is installed. We are actively working with our third-party vendor to obtain and implement the updated code signing certificate.
identified Mar 20, 2025, 06:50 PM UTC

We are continuing to work on a fix for this issue.
monitoring Mar 20, 2025, 11:07 PM UTC

The new code signing certificate has been installed and one-click installer operations have been restored. We will continue to monitor operations to ensure that the new certificate is being used moving forward. We will be releasing Print Tracker Pro v2.69.1 this week to roll out properly signed binaries to all customers automatically.
resolved Mar 21, 2025, 02:26 AM UTC

This incident has been resolved.

Read the full incident report →

Critical October 25, 2024

Outage

Detected by Pingoru: Oct 25, 2024, 05:03 PM UTC
Resolved: Oct 25, 2024, 05:44 PM UTC
Duration: 41m

Affected: WebadminData Processor ServerQuery EngineDCA ServerEmailerRemote Technician

Timeline · 4 updates

investigating Oct 25, 2024, 05:03 PM UTC

We are currently investigating this issue.
identified Oct 25, 2024, 05:07 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 25, 2024, 05:23 PM UTC

All services have recovered and we're continuing to monitor closely.
resolved Oct 25, 2024, 05:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 4, 2024

Degraded Performance

Detected by Pingoru: Oct 04, 2024, 04:39 PM UTC
Resolved: Oct 04, 2024, 04:51 PM UTC
Duration: 12m

Affected: WebadminDatabase

Timeline · 2 updates

investigating Oct 04, 2024, 04:39 PM UTC

We're currently investigating an issue with our database that is causing degraded performance across the Print Tracker application. Meters continue to be collected, and alerts continue to fire as expected. We don't have any indications that any critical functionality is completely down.
resolved Oct 04, 2024, 04:51 PM UTC

Our managed database crashed and automatically failed over to a redundant database node. This momentarily caused degraded performance. The system appears to be performing as expected now.

Read the full incident report →

Notice June 25, 2024

Public API Inaccessible

Detected by Pingoru: Jun 25, 2024, 03:05 PM UTC
Resolved: Jun 25, 2024, 10:02 PM UTC
Duration: 6h 56m

Timeline · 5 updates

investigating Jun 25, 2024, 03:05 PM UTC

We are currently investigating this issue.
monitoring Jun 25, 2024, 03:41 PM UTC

A fix has been implemented and we are monitoring the results.
investigating Jun 25, 2024, 07:16 PM UTC

API access is still intermittent, we're currently investigating the issue.
monitoring Jun 25, 2024, 08:29 PM UTC

The API is running but we continue to observe sporadic errors. We're currently diagnosing the issue.
resolved Jun 25, 2024, 10:02 PM UTC

This incident has been resolved.

Read the full incident report →