Print Tracker Pro experienced a minor incident on October 20, 2025 affecting Intercom Support, lasting 21h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 06:07 PM UTC
We’re aware of widespread connectivity issues affecting Amazon Web Services (AWS), which are impacting multiple platforms across the internet. Print Tracker’s core services remain fully operational, as our infrastructure runs entirely on Google Cloud Platform (GCP). However, Intercom, our customer support, live chat, and ticketing system provider, is experiencing degraded performance due to the ongoing AWS outage. You may notice delays when chatting with our team or submitting support requests. We’re monitoring the situation closely and will update this page as soon as service stability returns. For urgent issues, please reach us directly at [email protected].
- resolved Oct 21, 2025, 03:27 PM UTC
This incident has been resolved.