Print Tracker Pro incident

Some User Accounts Appearing "Deactivated"

Minor Resolved View vendor source →

Print Tracker Pro experienced a minor incident on December 18, 2025 affecting Webadmin, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 03:49 PM UTC
Resolved
Dec 18, 2025, 04:44 PM UTC
Duration
54m
Detected by Pingoru
Dec 18, 2025, 03:49 PM UTC

Affected components

Webadmin

Update timeline

  1. investigating Dec 18, 2025, 03:49 PM UTC

    We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.

  2. identified Dec 18, 2025, 04:12 PM UTC

    We have implemented a fix and are in the process of releasing it.

  3. monitoring Dec 18, 2025, 04:32 PM UTC

    All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to [email protected] or live chat on our web portal.

  4. resolved Dec 18, 2025, 04:44 PM UTC

    This incident has been resolved.