Print Tracker Pro incident

Host Infrastructure Outage

Critical Resolved View vendor source →

Print Tracker Pro experienced a critical incident on September 16, 2025 affecting Webadmin and Data Processor Server and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 03:20 PM UTC
Resolved
Sep 16, 2025, 03:35 PM UTC
Duration
15m
Detected by Pingoru
Sep 16, 2025, 03:20 PM UTC

Affected components

WebadminData Processor ServerQuery EngineDCA ServerEmailerRemote Technician

Update timeline

  1. investigating Sep 16, 2025, 03:20 PM UTC

    We are currently investigating this issue. Several Google Cloud Platform compute hosts have crashed. Our team is working to identify the cause and bring on new hosts.

  2. identified Sep 16, 2025, 03:24 PM UTC

    The problematic hosts were identified and are being removed from the cluster. New hosts are coming online now.

  3. identified Sep 16, 2025, 03:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 16, 2025, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 16, 2025, 03:35 PM UTC

    This incident has been resolved.