Prezly Outage History
Prezly is up right nowPingoru has recorded 46 incidents for Prezly: 10 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 0 of 744 (0%) |
| August 2026 | 2 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 218 (0%) |
Incidents, newest first
Major August 27, 2026 Service API seems to be down 16m API
Started Aug 27, 2026, 01:37 PM UTC· resolved Aug 27, 2026, 01:54 PM UTC
- investigating Aug 27, 2026, 01:37 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 27, 2026, 01:54 PM UTC
Service is back up.
- investigating Aug 27, 2026, 02:03 PM UTC
Fixed. This was a problem with the database because of a Human mistake. Apologies for the slight (12 minute) downtime
Major August 27, 2026 Service Prezly App seems to be down 16m Prezly App
Started Aug 27, 2026, 01:37 PM UTC· resolved Aug 27, 2026, 01:53 PM UTC
- investigating Aug 27, 2026, 01:37 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- investigating Aug 27, 2026, 01:38 PM UTC
We’re aware of downtime/services downtime at https://rock.prezly.com Newsrooms are not affected. We’re investigating
- resolved Aug 27, 2026, 01:53 PM UTC
Service is back up.
Major July 13, 2026 Service Prezly App seems to be down 2m Prezly App
Started Jul 13, 2026, 06:06 AM UTC· resolved Jul 13, 2026, 06:08 AM UTC
- investigating Jul 13, 2026, 06:06 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jul 13, 2026, 06:08 AM UTC
Service is back up.
Major July 8, 2026 Service Sites seems to be down 2m Sites
Started Jul 08, 2026, 02:01 PM UTC· resolved Jul 08, 2026, 02:03 PM UTC
- investigating Jul 08, 2026, 02:01 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jul 08, 2026, 02:03 PM UTC
Service is back up.
Major July 8, 2026 Service API seems to be down 13m API
Started Jul 08, 2026, 02:01 PM UTC· resolved Jul 08, 2026, 02:14 PM UTC
- investigating Jul 08, 2026, 02:01 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jul 08, 2026, 02:03 PM UTC
Service is back up.
Minor May 21, 2026 Email campaign statistics delay 52m Email campaigns
Started May 21, 2026, 09:31 AM UTC· resolved May 21, 2026, 10:24 AM UTC
- investigating May 21, 2026, 09:31 AM UTC
We’re currently investigating a delay in deliverability statistics events from our email provider. As a result, statistics reports for some recently sent campaigns may be delayed. Please note that all campaigns were delivered successfully. We apologize for the inconvenience and appreciate your patience!
- resolved May 21, 2026, 10:24 AM UTC
The issue has been solved
Minor February 18, 2026 Search is slow/not-working 1d 8h Prezly App, API
Started Feb 18, 2026, 11:41 AM UTC· resolved Feb 19, 2026, 08:05 PM UTC
- investigating Feb 18, 2026, 12:16 PM UTC
We’ve been alerted of an issue with search, , which temporarily affects API. We’re investigating
- investigating Feb 18, 2026, 12:19 PM UTC
The search issue affected tagging/untagging. We’ve addressed that issue. Search still remains to be slow/unavailable
- investigating Feb 18, 2026, 12:28 PM UTC
Search is back but we’re still not out the woods yet. Will continue to investigate/improve
- resolved Feb 19, 2026, 08:05 PM UTC
We managed to fully fix the issue. Search should now be faster than ever and more accurate when using contact or story search.
Minor February 13, 2026 Issues with the app 20m Prezly App, Email campaigns, API
Started Feb 13, 2026, 09:14 AM UTC· resolved Feb 13, 2026, 09:34 AM UTC
- investigating Feb 13, 2026, 08:54 AM UTC
We’ve been alerted by our systems there is something wrong with the app. Some pages don’t work and campaigns are getting stuck in processing. We’re investigating
- investigating Feb 13, 2026, 09:34 AM UTC
Prezly is back to normal yet. To be fair: we’ve not managed to find the root cause of the issue but by adding more hardware/scaling up servers everything is working as normal.
Minor December 15, 2025 Uploads CDN > Degraded performance 17h 37m 3rd party services, Uploadcare
Started Dec 15, 2025, 06:14 PM UTC· resolved Dec 16, 2025, 11:52 AM UTC
- monitoring Dec 15, 2025, 06:14 PM UTC
Uploads CDN > Degraded performance Our partner Uploadcare is suffering from degraded performance in their upload API, affecting all asset uploads to Prezly at the moment > https://status.uploadcare.com/#
- investigating Dec 15, 2025, 07:30 PM UTC
Our partner has posted a promising update. Keeping tabs but hoping to see improved performance soon Uploadcare: Identified - The issue has been identified and a fix is being implemented. Dec 15, 2025 - 19:24 UTC https://status.uploadcare.com/#
- investigating Dec 15, 2025, 09:18 PM UTC
Uploadcare has resolved the issue but delays are still to be expected while the accumulated queue for uploads is processed FROM : https://status.uploadcare.com/# Update - Currently there is a very big task queue accrued during initial production issue phase. We’ve fixed original issue and are working through this queue. All uploaded files should be accounted for eventually. For end users it still looks like uploads are not working.
- resolved Dec 16, 2025, 11:52 AM UTC
As of Dec 16, 03:32 UTC our partner resolved all outstanding issues.
Minor November 18, 2025 Cloudflare issues caused newsrooms to become briefly unavailable 4m 3rd party services, Sites CDN
Started Nov 18, 2025, 12:10 PM UTC· resolved Nov 18, 2025, 12:14 PM UTC
- monitoring Nov 18, 2025, 12:10 PM UTC
Quick action to bypass CDN made newsroom available shortly after, we’re keeping an eye on the Cloudflare situation
- resolved Nov 18, 2025, 12:14 PM UTC
Continue to monitor Cloudflare situation. Newsrooms operational
Major October 20, 2025 Service Webhooks seems to be down 52m Webhooks
Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 20, 2025, 04:05 PM UTC
- investigating Oct 20, 2025, 03:58 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Oct 20, 2025, 04:05 PM UTC
Service is back up.
Major October 20, 2025 Upload issues 1h 6m Email campaigns, 3rd party services, Uploadcare
Started Oct 20, 2025, 08:26 AM UTC· resolved Oct 20, 2025, 09:32 AM UTC
- investigating Oct 20, 2025, 08:12 AM UTC
We’re seeing an increase of file upload and download issues. This is related to an incident at AWS (see status page) that routes/impacts a lot of internet traffic. We’re working with our partners to find a solution
- investigating Oct 20, 2025, 09:32 AM UTC
Issue resolved? First signs of recovery, more information in on the Amazon Web Services status page. We’re seeing customers back able to upload and edit images within Prezly. It’s too early to say all is good but we’re on the path towards resolution
Minor October 15, 2025 Uploads > System dialogue fails to open 7m Prezly App
Started Oct 15, 2025, 02:44 PM UTC· resolved Oct 15, 2025, 02:51 PM UTC
- investigating Oct 15, 2025, 02:44 PM UTC
We’ve identified the issue and are deploying a fix. It is triggered by the system file select dialogue, if you drag and drop it should work, please try this workaround while we bring it back to working order. Thank you for your patience and understanding
- resolved Oct 15, 2025, 02:51 PM UTC
It has been fixed. Earlier this afternoon we deployed a change which broke uploads. It took a little longer for us to find the issue. Everything is back to normal now
Major April 7, 2025 Failed to Fetch errors in app 28m Prezly App
Started Apr 07, 2025, 06:19 PM UTC· resolved Apr 07, 2025, 06:47 PM UTC
- investigating Apr 07, 2025, 06:19 PM UTC
Failed to fetch errors prevent data from loading on Prezly app, Investigating
- resolved Apr 07, 2025, 06:47 PM UTC
Messaging system overload, remediated by immediate upgrade to cope with demand.
Major February 6, 2025 Newsrooms/Sites issues 27m Sites
Started Feb 06, 2025, 08:30 AM UTC· resolved Feb 06, 2025, 08:57 AM UTC
- investigating Feb 06, 2025, 08:48 AM UTC
We are currently experiencing issues with sites/newsrooms. Investigation is ongoing
- resolved Feb 06, 2025, 08:57 AM UTC
We’ve rolled out a fix that brings back all sites/newsrooms.
Major February 5, 2025 Stories unavailable 24m Sites
Started Feb 05, 2025, 03:19 PM UTC· resolved Feb 05, 2025, 03:43 PM UTC
- investigating Feb 05, 2025, 03:19 PM UTC
Stories are currently unavailable, returning a 500 error
- resolved Feb 05, 2025, 03:43 PM UTC
Stories are available again.
Major January 16, 2025 Service Sites seems to be down 4m Sites
Started Jan 16, 2025, 03:56 PM UTC· resolved Jan 16, 2025, 04:00 PM UTC
- investigating Jan 16, 2025, 03:56 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jan 16, 2025, 04:00 PM UTC
An unexpected error occurred following a recent change to our site configurations. We have rolled back that change and are currently investigating the root cause. We apologize for any inconvenience caused!
Major December 24, 2024 Data fails to load on app 18m Prezly App
Started Dec 24, 2024, 02:13 PM UTC· resolved Dec 24, 2024, 02:32 PM UTC
- investigating Dec 24, 2024, 02:13 PM UTC
DB issue, investigating if restore is needed and from what exact point.
- resolved Dec 24, 2024, 02:32 PM UTC
The incident has now been resolved. We discovered an inadvertent database change that required us to perform a point-in-time restore. The restore process has successfully completed, and all data has been restored to its state immediately before the script was run. We sincerely apologize for any inconvenience this may have caused!