Prezly had 10 outages in the last 2 years totaling 7521h 49m of downtime — averaging 0.4 incidents per month.
There were 10 Prezly outages since October 15, 2025 totaling 7521h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
Fixed. This was a problem with the database because of a Human mistake. Apologies for the slight (12 minute) downtime
According to our monitoring system this service has become unresponsive, we’re investigating.
We’re aware of downtime/services downtime at https://rock.prezly.com Newsrooms are not affected. We’re investigating
Service is back up.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We’re currently investigating a delay in deliverability statistics events from our email provider. As a result, statistics reports for some recently sent campaigns may be delayed. Please note that all campaigns were delivered successfully. We apologize for the inconvenience and appreciate your patience!
The issue has been solved
We’ve been alerted of an issue with search, , which temporarily affects API. We’re investigating
The search issue affected tagging/untagging. We’ve addressed that issue. Search still remains to be slow/unavailable
Search is back but we’re still not out the woods yet. Will continue to investigate/improve
We managed to fully fix the issue. Search should now be faster than ever and more accurate when using contact or story search.
Uploads CDN > Degraded performance Our partner Uploadcare is suffering from degraded performance in their upload API, affecting all asset uploads to Prezly at the moment > https://status.uploadcare.com/#
Our partner has posted a promising update. Keeping tabs but hoping to see improved performance soon Uploadcare: Identified - The issue has been identified and a fix is being implemented. Dec 15, 2025 - 19:24 UTC https://status.uploadcare.com/#
Uploadcare has resolved the issue but delays are still to be expected while the accumulated queue for uploads is processed FROM : https://status.uploadcare.com/# Update - Currently there is a very big task queue accrued during initial production issue phase. We’ve fixed original issue and are working through this queue. All uploaded files should be accounted for eventually. For end users it still looks like uploads are not working.
As of Dec 16, 03:32 UTC our partner resolved all outstanding issues.
Quick action to bypass CDN made newsroom available shortly after, we’re keeping an eye on the Cloudflare situation
Continue to monitor Cloudflare situation. Newsrooms operational
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We’re seeing an increase of file upload and download issues. This is related to an incident at AWS (see status page) that routes/impacts a lot of internet traffic. We’re working with our partners to find a solution
Issue resolved? First signs of recovery, more information in on the Amazon Web Services status page. We’re seeing customers back able to upload and edit images within Prezly. It’s too early to say all is good but we’re on the path towards resolution
We’ve identified the issue and are deploying a fix. It is triggered by the system file select dialogue, if you drag and drop it should work, please try this workaround while we bring it back to working order. Thank you for your patience and understanding
It has been fixed. Earlier this afternoon we deployed a change which broke uploads. It took a little longer for us to find the issue. Everything is back to normal now