Prezly experienced a major incident on October 20, 2025 affecting Email campaigns and 3rd party services and 1 more component, lasting 311d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Email campaigns3rd party servicesUploadcare
Update timeline
- investigating Oct 20, 2025, 08:12 AM UTC
We’re seeing an increase of file upload and download issues. This is related to an incident at AWS (see status page) that routes/impacts a lot of internet traffic. We’re working with our partners to find a solution
- investigating Oct 20, 2025, 09:32 AM UTC
Issue resolved? First signs of recovery, more information in on the Amazon Web Services status page. We’re seeing customers back able to upload and edit images within Prezly. It’s too early to say all is good but we’re on the path towards resolution