Prezly incident

Search is slow/not-working

Minor Resolved View vendor source →

Prezly experienced a minor incident on February 18, 2026 affecting Prezly App and API, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 11:41 AM UTC
Resolved
Feb 19, 2026, 08:05 PM UTC
Duration
1d 8h
Detected by Pingoru
Feb 18, 2026, 11:41 AM UTC

Affected components

Prezly AppAPI

Update timeline

  1. investigating Feb 18, 2026, 12:16 PM UTC

    We’ve been alerted of an issue with search, , which temporarily affects API. We’re investigating

  2. investigating Feb 18, 2026, 12:19 PM UTC

    The search issue affected tagging/untagging. We’ve addressed that issue. Search still remains to be slow/unavailable

  3. investigating Feb 18, 2026, 12:28 PM UTC

    Search is back but we’re still not out the woods yet. Will continue to investigate/improve

  4. resolved Feb 19, 2026, 08:05 PM UTC

    We managed to fully fix the issue. Search should now be faster than ever and more accurate when using contact or story search.