Prezly incident

Data fails to load on app

Resolved after 18 minutes, affecting Prezly App, on December 24, 2024.

resolved Dec 24, 2024, 02:32 PM UTC

The incident has now been resolved. We discovered an inadvertent database change that required us to perform a point-in-time restore. The restore process has successfully completed, and all data has been restored to its state immediately before the script was run. We sincerely apologize for any inconvenience this may have caused!

Started
Dec 24, 2024, 02:13 PM UTC
Resolved
Dec 24, 2024, 02:32 PM UTC
Duration
18m
Detected by Pingoru
Dec 24, 2024, 02:13 PM UTC

Affected components

Prezly App

Update timeline

  1. investigating Dec 24, 2024, 02:13 PM UTC

    DB issue, investigating if restore is needed and from what exact point.

  2. resolved Dec 24, 2024, 02:32 PM UTC

    The incident has now been resolved. We discovered an inadvertent database change that required us to perform a point-in-time restore. The restore process has successfully completed, and all data has been restored to its state immediately before the script was run. We sincerely apologize for any inconvenience this may have caused!

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