Practice Better had 18 outages in the last 2 years totaling 776h 25m of downtime — averaging 0.7 incidents per month.
There were 18 Practice Better outages since September 26, 2024 totaling 776h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're aware that the DrFirst e-prescribing integration is currently not loading for some users. Our team has identified the issue and is actively working on a fix. We'll update this status as soon as it's resolved. Thank you for your patience.
This incident has been resolved.
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
We are continuing to investigate this issue.
This incident has been resolved.
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some AI Charting Assistant summaries may experience delays in processing.
Processing times for the AI Charting Assistant have returned to normal. All summaries should now generate without delay. Thank you for your patience and understanding while we worked through this issue.
We are currently experiencing an issue on the Documents section of the portal. We expect to have it resolved in the next 30 minutes.
This incident has been resolved. A reload of the portal may be required.
We are currently investigating an issue affecting PB Payments where some customers may be unable to view their balance and payout information. Payment processing is not affected — all payments continue to work normally. We'll provide updates as we have more information.
This incident has been resolved.
Natural Dispensary is currently experiencing a partial outage including product searches. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
Service Restored - Monitoring Performance
This incident has been resolved.
We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.
This incident has been resolved.
The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.
This incident has been resolved.
We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.
This incident has been resolved.
Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.
The issue with our Zoom integration has been resolved. Thank you for your patience!
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
A fix has been implemented and we are monitoring the results.
This issue is now resolved.
We are currently experiencing trouble with our Evexia integration. We are investigating and will provide an update when it is available.
The issue with our Evexia integration has been resolved. Thank you for your patience!
Responses may be delayed due to a high volume of support tickets. A member of our team will be with you as soon as possible.
This incident has been resolved.