Practice Better incident

PB Payments Payout Balance Visibility Issue

Minor Resolved View vendor source →

Practice Better experienced a minor incident on February 11, 2026 affecting Stripe, lasting 20h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 09:40 PM UTC
Resolved
Feb 12, 2026, 06:25 PM UTC
Duration
20h 44m
Detected by Pingoru
Feb 11, 2026, 09:40 PM UTC

Affected components

Stripe

Update timeline

  1. investigating Feb 11, 2026, 09:40 PM UTC

    We are currently investigating an issue affecting PB Payments where some customers may be unable to view their balance and payout information. Payment processing is not affected — all payments continue to work normally. We'll provide updates as we have more information.

  2. resolved Feb 12, 2026, 06:25 PM UTC

    This incident has been resolved.