Practice Better experienced a notice incident on October 20, 2025 affecting That Clean Life, lasting 10h 50m. The incident has been resolved; the full update timeline is below.
Affected components
That Clean Life
Update timeline
- identified Oct 20, 2025, 03:14 PM UTC
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 07:35 PM UTC
Service Restored - Monitoring Performance
- resolved Oct 21, 2025, 02:04 AM UTC
This incident has been resolved.