Practice Better incident

Delay in Processing AI Charting Summaries

Notice Resolved View vendor source →

Practice Better experienced a notice incident on October 1, 2025 affecting Web Portal, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 03:10 PM UTC
Resolved
Oct 07, 2025, 02:55 PM UTC
Duration
5d 23h
Detected by Pingoru
Oct 01, 2025, 03:10 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Oct 01, 2025, 03:10 PM UTC

    We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.

  2. resolved Oct 07, 2025, 02:55 PM UTC

    This incident has been resolved.