Practice Better incident

AI Charting Assistant Summaries Delay

Minor Resolved View vendor source →

Practice Better experienced a minor incident on March 12, 2026 affecting Web Portal, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 06:06 PM UTC
Resolved
Mar 12, 2026, 09:27 PM UTC
Duration
3h 20m
Detected by Pingoru
Mar 12, 2026, 06:06 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Mar 12, 2026, 06:06 PM UTC

    Some AI Charting Assistant summaries may experience delays in processing.

  2. resolved Mar 12, 2026, 09:27 PM UTC

    Processing times for the AI Charting Assistant have returned to normal. All summaries should now generate without delay. Thank you for your patience and understanding while we worked through this issue.