POLi Outage History

POLi is up right now

POLi had 13 outages in the last 2 years totaling 659h 48m of downtime, averaging 0.5 incidents per month.

There were 13 POLi outages since September 21, 2025 totaling 659h 48m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: polipayments.statuspage.io

Notice October 20, 2026

Outage impacting ANZ Open Banking Services - ANZ outage (not POLi)

Detected by Pingoru
Oct 20, 2026, 10:35 PM UTC
Resolved
Oct 20, 2026, 10:35 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Oct 20, 2026, 10:36 PM UTC

    Please accept our apologies for the incident last night causing an outage to ANZ's Open Banking services between midnight and 5 am on Monday 19th October. This was unplanned downtime. While the root cause is being further investigated, the reason appears to be that an upstream system failed during a regular back-up process potentially due to an underlying issue in a vendor system.

Read the full incident report →

Notice October 20, 2026

ASB Digital Channels were unavailable

Detected by Pingoru
Oct 20, 2026, 10:32 PM UTC
Resolved
Oct 20, 2026, 10:32 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Oct 20, 2026, 10:33 PM UTC

    ASB Mobile and FastNet Classic logins were impacted overnight due to an outage between Tuesday 20th Oct 11:26pm and Wednesday 21st Oct 1.34am. Even though Open Banking APIs were unaffected by the outage, customers would have been unable to log into the ASB Mobile Banking App.

Read the full incident report →

Notice October 11, 2026

RESOLVED Unplanned Westpac Open Banking outage

Detected by Pingoru
Oct 11, 2026, 07:00 PM UTC
Resolved
Oct 11, 2026, 07:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Oct 11, 2026, 11:10 PM UTC

    Date: 12/10/2026 We are pleased to inform you that an unplanned outage affecting Westpac Open Banking services has been resolved. All services are now fully operational. Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking API services. Impact Start: 12/10/2026 – 6.22 am Impact End: 12/10/2026 – 6.40 am

Read the full incident report →

Major September 17, 2026

Kiwibank Internet Banking Page Not Loading for Some Customers

Detected by Pingoru
Sep 17, 2026, 12:02 AM UTC
Resolved
Sep 17, 2026, 03:30 AM UTC
Duration
3h 28m
Affected: Kiwibank
Timeline · 2 updates
  1. identified Sep 17, 2026, 12:02 AM UTC

    We are aware of an issue affecting some customers making POLi Payments from Kiwibank accounts. Kiwibank's internet banking page is currently failing to load for some users, which may prevent affected customers from completing their POLi payment. We have escalated the issue to Kiwibank and are working with them to understand the cause and restore normal service as quickly as possible. At this stage, the issue appears to be impacting only some customers. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience caused and appreciate your patience.

  2. resolved Sep 17, 2026, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 14, 2026

ANZ digital banking is currently unavailable

Detected by Pingoru
Sep 14, 2026, 10:21 PM UTC
Resolved
Sep 14, 2026, 10:52 PM UTC
Duration
31m
Affected: ANZ
Timeline · 2 updates
  1. identified Sep 14, 2026, 10:21 PM UTC

    Due to a technical issue, ANZ digital banking is currently unavailable. ANZ tech teams are urgently investigating.

  2. resolved Sep 14, 2026, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 31, 2026

Westpac One digital banking is currently unavailable - unplanned outage

Detected by Pingoru
Aug 31, 2026, 10:43 PM UTC
Resolved
Aug 31, 2026, 11:20 PM UTC
Duration
37m
Affected: Westpac NZWestpac
Timeline · 3 updates
  1. identified Aug 31, 2026, 10:43 PM UTC

    Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.

  2. identified Aug 31, 2026, 10:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 31, 2026, 11:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 19, 2026

Westpac One digital banking is currently unavailable

Detected by Pingoru
Aug 19, 2026, 10:04 PM UTC
Resolved
Aug 20, 2026, 06:01 AM UTC
Duration
7h 56m
Affected: Westpac NZWestpac
Timeline · 3 updates
  1. identified Aug 19, 2026, 10:04 PM UTC

    Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.

  2. monitoring Aug 20, 2026, 01:25 AM UTC

    A fix has been implemented by Westpac and we are monitoring the results.

  3. resolved Aug 20, 2026, 06:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 13, 2026

Unplanned intermittent outage: Westpac Open Banking

Detected by Pingoru
Aug 13, 2026, 03:00 AM UTC
Resolved
Aug 13, 2026, 03:00 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Aug 14, 2026, 01:16 AM UTC

    Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking services. Impact Start: Thursday, 13 Aug 2026 1:00 PM Impact End: Thursday, 13 Aug 2026 1:55 PM

Read the full incident report →

Minor July 30, 2026

ASB Mobile App Payments Failing on iOS Devices Running App Version 26.08.0

Detected by Pingoru
Jul 30, 2026, 11:05 PM UTC
Resolved
Jul 31, 2026, 10:29 AM UTC
Duration
11h 23m
Affected: ASB (Pay by ASB Mobile App)
Timeline · 2 updates
  1. identified Jul 30, 2026, 11:05 PM UTC

    We are aware of an issue affecting payments within the ASB Mobile App for customers using version 26.08.0 on iOS/iPhone devices. Reports indicate that payment transactions may fail when initiated through the mobile app. QR code desktop payments are operating normally and are not affected. The issue appears to be isolated to the latest iOS version of the ASB Mobile App. We have escalated this to the ASB support team and are working closely with them to investigate and identify the cause. We will provide further updates as more information becomes available. Impact: Payment transactions may fail when using ASB Mobile App version 26.08.0 on iOS/iPhone devices. Status: Investigating with ASB.

  2. resolved Jul 31, 2026, 10:29 AM UTC

    Note from ASB: The fix for this issue has now been deployed. Please note that it can take some time for app updates to become available through the Apple App Store. As a result, customers may not see the updated version immediately. Once the update becomes available and is installed, the issue should be resolved. Thank you for your patience and understanding while we worked to address this issue.

Read the full incident report →

Major July 14, 2026

ANZ Open Banking outage

Detected by Pingoru
Jul 14, 2026, 12:15 AM UTC
Resolved
Jul 28, 2026, 10:59 PM UTC
Duration
14d 22h
Affected: ANZ
Timeline · 3 updates
  1. investigating Jul 14, 2026, 12:15 AM UTC

    ANZ is currently investigating this Open Banking issue. Classic POLi "Pay by Bank" ANZ transactions are not impacted and continue to operate as normal.

  2. monitoring Jul 15, 2026, 12:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 11, 2026

Unplanned outage at BNZ

Detected by Pingoru
Jul 11, 2026, 11:21 PM UTC
Resolved
Jul 12, 2026, 06:57 AM UTC
Duration
7h 35m
Affected: BNZBNZ
Timeline · 2 updates
  1. investigating Jul 11, 2026, 11:21 PM UTC

    BNZ is currently experiencing a partial outage impacting Internet Banking, Open Banking, and the BNZ mobile application (iOS and Android). BNZ is investigating the issue. During this time, BNZ may be displayed as "Temporarily Unavailable" in the POLi bank selection list. Further updates will be provided as BNZ shares additional information.

  2. resolved Jul 12, 2026, 06:57 AM UTC

    This incident has been marked resolved by BNZ at Jul 12, 18:20 NZST.

Read the full incident report →

Notice September 21, 2025

ASB Open Banking transactions - 'known issue' error may have resulted in the unexpected transfer of funds

Detected by Pingoru
Sep 21, 2025, 09:00 PM UTC
Resolved
Sep 22, 2025, 05:49 AM UTC
Duration
8h 49m
Affected: ASB (Pay by ASB Mobile App)
Timeline · 2 updates
  1. monitoring Sep 22, 2025, 01:21 AM UTC

    Some merchants have reported that funds have settled for transactions marked with a terminal state of ‘known issue’. Please review any affected transactions that occurred during the impacted period and determine if a refund to the customer is required. We apologise for any inconvenience this may have caused. The cause has been identified, and we are working with ASB to prevent this from happening again. Note: there has been no impact with Westpac Open Banking transactions or any other NZ banks. Impacted period: Saturday, 20 September, 11:00 PM NZT – Sunday, 21 September, 3:00 AM NZT.

  2. resolved Sep 22, 2025, 05:49 AM UTC

    This incident has been resolved.

Read the full incident report →