POLi incident

ASB Mobile App Payments Failing on iOS Devices Running App Version 26.08.0

Minor Resolved View vendor source →

POLi experienced a minor incident on July 30, 2026 affecting ASB (Pay by ASB Mobile App), lasting 11h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 11:05 PM UTC
Resolved
Jul 31, 2026, 10:29 AM UTC
Duration
11h 23m
Detected by Pingoru
Jul 30, 2026, 11:05 PM UTC

Affected components

ASB (Pay by ASB Mobile App)

Update timeline

  1. identified Jul 30, 2026, 11:05 PM UTC

    We are aware of an issue affecting payments within the ASB Mobile App for customers using version 26.08.0 on iOS/iPhone devices. Reports indicate that payment transactions may fail when initiated through the mobile app. QR code desktop payments are operating normally and are not affected. The issue appears to be isolated to the latest iOS version of the ASB Mobile App. We have escalated this to the ASB support team and are working closely with them to investigate and identify the cause. We will provide further updates as more information becomes available. Impact: Payment transactions may fail when using ASB Mobile App version 26.08.0 on iOS/iPhone devices. Status: Investigating with ASB.

  2. resolved Jul 31, 2026, 10:29 AM UTC

    Note from ASB: The fix for this issue has now been deployed. Please note that it can take some time for app updates to become available through the Apple App Store. As a result, customers may not see the updated version immediately. Once the update becomes available and is installed, the issue should be resolved. Thank you for your patience and understanding while we worked to address this issue.