POLi Outage History
POLi is up right nowPingoru has recorded 16 incidents for POLi: 14 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 46 of 720 (6%) |
| May 2026 | 0 | 215 of 744 (29%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 4 | 355 of 744 (48%) |
| August 2026 | 4 | 17 of 744 (2%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 3 | 0 of 545 (0%) |
Incidents, newest first
Notice October 20, 2026 Outage impacting ANZ Open Banking Services - ANZ outage (not POLi) –
Started Oct 20, 2026, 10:35 PM UTC· resolved Oct 20, 2026, 10:35 PM UTC
- resolved Oct 20, 2026, 10:36 PM UTC
Please accept our apologies for the incident last night causing an outage to ANZ's Open Banking services between midnight and 5 am on Monday 19th October. This was unplanned downtime. While the root cause is being further investigated, the reason appears to be that an upstream system failed during a regular back-up process potentially due to an underlying issue in a vendor system.
Notice October 20, 2026 ASB Digital Channels were unavailable –
Started Oct 20, 2026, 10:32 PM UTC· resolved Oct 20, 2026, 10:32 PM UTC
- resolved Oct 20, 2026, 10:33 PM UTC
ASB Mobile and FastNet Classic logins were impacted overnight due to an outage between Tuesday 20th Oct 11:26pm and Wednesday 21st Oct 1.34am. Even though Open Banking APIs were unaffected by the outage, customers would have been unable to log into the ASB Mobile Banking App.
Notice October 11, 2026 RESOLVED Unplanned Westpac Open Banking outage –
Started Oct 11, 2026, 07:00 PM UTC· resolved Oct 11, 2026, 07:00 PM UTC
- resolved Oct 11, 2026, 11:10 PM UTC
Date: 12/10/2026 We are pleased to inform you that an unplanned outage affecting Westpac Open Banking services has been resolved. All services are now fully operational. Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking API services. Impact Start: 12/10/2026 – 6.22 am Impact End: 12/10/2026 – 6.40 am
Major September 17, 2026 Kiwibank Internet Banking Page Not Loading for Some Customers 3h 28m Kiwibank
Started Sep 17, 2026, 12:02 AM UTC· resolved Sep 17, 2026, 03:30 AM UTC
- identified Sep 17, 2026, 12:02 AM UTC
We are aware of an issue affecting some customers making POLi Payments from Kiwibank accounts. Kiwibank's internet banking page is currently failing to load for some users, which may prevent affected customers from completing their POLi payment. We have escalated the issue to Kiwibank and are working with them to understand the cause and restore normal service as quickly as possible. At this stage, the issue appears to be impacting only some customers. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience caused and appreciate your patience.
- resolved Sep 17, 2026, 03:30 AM UTC
This incident has been resolved.
Critical September 14, 2026 ANZ digital banking is currently unavailable 31m ANZ
Started Sep 14, 2026, 10:21 PM UTC· resolved Sep 14, 2026, 10:52 PM UTC
- identified Sep 14, 2026, 10:21 PM UTC
Due to a technical issue, ANZ digital banking is currently unavailable. ANZ tech teams are urgently investigating.
- resolved Sep 14, 2026, 10:52 PM UTC
This incident has been resolved.
Critical August 31, 2026 Westpac One digital banking is currently unavailable - unplanned outage 37m Westpac NZ, Westpac
Started Aug 31, 2026, 10:43 PM UTC· resolved Aug 31, 2026, 11:20 PM UTC
- identified Aug 31, 2026, 10:43 PM UTC
Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.
- identified Aug 31, 2026, 10:56 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 31, 2026, 11:20 PM UTC
This incident has been resolved.
Critical August 19, 2026 Westpac One digital banking is currently unavailable 7h 56m Westpac NZ, Westpac
Started Aug 19, 2026, 10:04 PM UTC· resolved Aug 20, 2026, 06:01 AM UTC
- identified Aug 19, 2026, 10:04 PM UTC
Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.
- monitoring Aug 20, 2026, 01:25 AM UTC
A fix has been implemented by Westpac and we are monitoring the results.
- resolved Aug 20, 2026, 06:01 AM UTC
This incident has been resolved.
Notice August 13, 2026 Unplanned intermittent outage: Westpac Open Banking –
Started Aug 13, 2026, 03:00 AM UTC· resolved Aug 13, 2026, 03:00 AM UTC
- resolved Aug 14, 2026, 01:16 AM UTC
Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking services. Impact Start: Thursday, 13 Aug 2026 1:00 PM Impact End: Thursday, 13 Aug 2026 1:55 PM
Minor July 30, 2026 ASB Mobile App Payments Failing on iOS Devices Running App Version 26.08.0 11h 23m ASB (Pay by ASB Mobile App)
Started Jul 30, 2026, 11:05 PM UTC· resolved Jul 31, 2026, 10:29 AM UTC
- identified Jul 30, 2026, 11:05 PM UTC
We are aware of an issue affecting payments within the ASB Mobile App for customers using version 26.08.0 on iOS/iPhone devices. Reports indicate that payment transactions may fail when initiated through the mobile app. QR code desktop payments are operating normally and are not affected. The issue appears to be isolated to the latest iOS version of the ASB Mobile App. We have escalated this to the ASB support team and are working closely with them to investigate and identify the cause. We will provide further updates as more information becomes available. Impact: Payment transactions may fail when using ASB Mobile App version 26.08.0 on iOS/iPhone devices. Status: Investigating with ASB.
- resolved Jul 31, 2026, 10:29 AM UTC
Note from ASB: The fix for this issue has now been deployed. Please note that it can take some time for app updates to become available through the Apple App Store. As a result, customers may not see the updated version immediately. Once the update becomes available and is installed, the issue should be resolved. Thank you for your patience and understanding while we worked to address this issue.
Major July 14, 2026 ANZ Open Banking outage 14d 22h ANZ
Started Jul 14, 2026, 12:15 AM UTC· resolved Jul 28, 2026, 10:59 PM UTC
- investigating Jul 14, 2026, 12:15 AM UTC
ANZ is currently investigating this Open Banking issue. Classic POLi "Pay by Bank" ANZ transactions are not impacted and continue to operate as normal.
- monitoring Jul 15, 2026, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 10:59 PM UTC
This incident has been resolved.
Major July 11, 2026 Unplanned outage at BNZ 7h 35m BNZ, BNZ
Started Jul 11, 2026, 11:21 PM UTC· resolved Jul 12, 2026, 06:57 AM UTC
- investigating Jul 11, 2026, 11:21 PM UTC
BNZ is currently experiencing a partial outage impacting Internet Banking, Open Banking, and the BNZ mobile application (iOS and Android). BNZ is investigating the issue. During this time, BNZ may be displayed as "Temporarily Unavailable" in the POLi bank selection list. Further updates will be provided as BNZ shares additional information.
- resolved Jul 12, 2026, 06:57 AM UTC
This incident has been marked resolved by BNZ at Jul 12, 18:20 NZST.
Notice April 29, 2026 Jetstar and BNZ Open Banking Payments 10d 20h
Started Apr 29, 2026, 02:10 AM UTC· resolved May 09, 2026, 10:52 PM UTC
- identified Apr 29, 2026, 02:10 AM UTC
Following Jetstar’s upgrade to BNZ’s Open Banking APIs, some customers experienced an error on Jetstar’s website after completing the payment process. As a result, a number of affected customers made multiple payments for the same Jetstar booking or may have made a single payment and not received a booking confirmation. Jetstar customers are advised that POLi and Jetstar are aware of the issue. The root cause has been identified, and the issue has now been resolved. Jetstar are identifying impacted customers and making the appropriate action – issuing itineraries and / or issuing refunds. Jetstar customers who believe they may have been impacted are requested to submit a POLi Support Request via email to [email protected], including the relevant POLi transaction ID(s) (format: 9965xxxxxxxx). Please ensure your contact phone number and email address are included with the request. We confirm that the multiple POLi transaction issue was confined exclusively to BNZ Jetstar customers between 20 April 2026 and midday on 28 April 2026. All other POLi payments for New Zealand merchants using other New Zealand banks were not affected and have continued to operate normally. We apologise for any inconvenience caused by this incident.
Notice September 21, 2025 ASB Open Banking transactions - 'known issue' error may have resulted in the unexpected transfer of funds 8h 49m ASB (Pay by ASB Mobile App)
Started Sep 21, 2025, 09:00 PM UTC· resolved Sep 22, 2025, 05:49 AM UTC
- monitoring Sep 22, 2025, 01:21 AM UTC
Some merchants have reported that funds have settled for transactions marked with a terminal state of ‘known issue’. Please review any affected transactions that occurred during the impacted period and determine if a refund to the customer is required. We apologise for any inconvenience this may have caused. The cause has been identified, and we are working with ASB to prevent this from happening again. Note: there has been no impact with Westpac Open Banking transactions or any other NZ banks. Impacted period: Saturday, 20 September, 11:00 PM NZT – Sunday, 21 September, 3:00 AM NZT.
- resolved Sep 22, 2025, 05:49 AM UTC
This incident has been resolved.