PointClickCare incident

W19 ENV Performance Degradation

Resolved after 1 hour 48 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19), on May 19, 2026.

monitoring May 19, 2026, 08:09 PM UTC

We are monitoring an issue causing minor performance to W19 as of 2:16 pm EST, further updates to follow

Started
May 19, 2026, 07:45 PM UTC
Resolved
May 19, 2026, 09:34 PM UTC
Duration
1h 48m
Detected by Pingoru
May 19, 2026, 07:45 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19)

Update timeline

  1. investigating May 19, 2026, 07:45 PM UTC

    We are investigating an issue causing performance degradation to W19 as of 2:26 pm EST, further updates to follow

  2. monitoring May 19, 2026, 08:09 PM UTC

    We are monitoring an issue causing minor performance to W19 as of 2:16 pm EST, further updates to follow

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