PointClickCare experienced a minor incident on May 19, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW19), lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW19)
Update timeline
- investigating May 19, 2026, 07:45 PM UTC
We are investigating an issue causing performance degradation to W19 as of 2:26 pm EST, further updates to follow
- monitoring May 19, 2026, 08:09 PM UTC
We are monitoring an issue causing minor performance to W19 as of 2:16 pm EST, further updates to follow