Planday Outage History
Planday is up right nowPingoru has recorded 53 incidents for Planday: 12 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 2 | 2 of 142 (1%) |
Incidents, newest first
Minor November 5, 2026 Degraded Performance 1h 21m
Started Nov 05, 2026, 09:17 AM UTC· resolved Nov 05, 2026, 10:38 AM UTC
- investigating Nov 05, 2026, 09:17 AM UTC
We are currently experiencing degraded performance affecting some parts of the proudct . Users may experience noticeable delays, intermittent timeouts, or slow loading screens. Our team is actively investigating the root cause, and we will share our next update within 30 minutes or as soon as events warrant.
- monitoring Nov 05, 2026, 09:42 AM UTC
The team has identified the issue and has implemented a fix. We're now seeing improvements across the affected pages in the product.
- resolved Nov 05, 2026, 10:38 AM UTC
The incident is resolved. We apologize for the inconvenience it may have caused.
Major November 1, 2026 Service Disruption 39m Web, Punch Clock, Mobile App - iOS, Mobile App - Android and 3 more
Started Nov 01, 2026, 09:50 AM UTC· resolved Nov 01, 2026, 10:29 AM UTC
- investigating Nov 01, 2026, 09:50 AM UTC
We are currently experiencing a service disruption. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
- monitoring Nov 01, 2026, 09:59 AM UTC
A fix has been implemented and we are currently monitoring the results. Impacted users may need to log out and log back in, or clear their browser’s cookies and cache, to restore normal functionality. We will provide another update once service is fully verified.
- resolved Nov 01, 2026, 10:29 AM UTC
This incident has been resolved. Impacted users may need to log out and log back in, or clear browser’s cookies and cache, to restore functionality.
Notice October 30, 2026 Service distruption 1h
Started Oct 30, 2026, 12:00 AM UTC· resolved Oct 30, 2026, 01:00 AM UTC
- resolved Oct 29, 2026, 11:00 PM UTC
From 01:00 to 02:00 CET, some users were unable to access Planday web portals. Access has been fully restored. We apologise for the inconvenience.
Minor August 10, 2026 Issue with loading pages 32m Web
Started Aug 10, 2026, 02:04 PM UTC· resolved Aug 10, 2026, 02:37 PM UTC
- investigating Aug 10, 2026, 02:04 PM UTC
Some users may experience blank screens on their workspace. We'll update as soon as we have identified the issue.
- identified Aug 10, 2026, 02:17 PM UTC
We've identified the issue and will notify you of the resolution as soon as events warrant.
- monitoring Aug 10, 2026, 02:27 PM UTC
All portals should be accessible again.
- resolved Aug 10, 2026, 02:37 PM UTC
Incident is resolved
Minor August 6, 2026 Degraded performance in some parts of our product - Particularly on Payroll export 1h 29m Web
Started Aug 06, 2026, 01:36 PM UTC· resolved Aug 06, 2026, 03:05 PM UTC
- identified Aug 06, 2026, 01:36 PM UTC
We have reports of some customers experiencing issues in some parts of our product, particularly the payroll export page. The team has identified the issue and is working on a fix. We will update as events warrant.
- monitoring Aug 06, 2026, 02:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 03:05 PM UTC
This incident has been resolved.
Notice July 13, 2026 Portals inaccessible 18m
Started Jul 13, 2026, 11:03 AM UTC· resolved Jul 13, 2026, 11:21 AM UTC
- resolved Jul 13, 2026, 11:00 AM UTC
Due to a change of configuration having adverse effect, users might have experienced being unable to access portals between 13:03 - 13:21 CEST. Our team has rectified the issue and we apologise for the inconvenience.
Notice June 23, 2026 Emails delayed due to third-party disruption 1h 12m Web, Punch Clock, Mobile App - iOS, Mobile App - Android and 3 more
Started Jun 23, 2026, 12:12 PM UTC· resolved Jun 23, 2026, 01:24 PM UTC
- identified Jun 23, 2026, 12:12 PM UTC
Users might experience delays in receiving emails due to issues on our service provider’s side.
- resolved Jun 23, 2026, 01:24 PM UTC
This incident has been resolved.
Minor March 2, 2026 Issues with MFA 1h 13m Web, Mobile App - iOS, Mobile App - Android
Started Mar 02, 2026, 09:14 AM UTC· resolved Mar 02, 2026, 10:28 AM UTC
- investigating Mar 02, 2026, 09:14 AM UTC
Some users may experience issues with MFA (SMS not being received). We're currently investigating the issue and will update you as events warrant.
- investigating Mar 02, 2026, 10:06 AM UTC
We've identified the issue and implemented a fix. We're already seeing improvements now.
- monitoring Mar 02, 2026, 10:12 AM UTC
All messages affected have now been sent. We'll keep monitoring.
- resolved Mar 02, 2026, 10:28 AM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.
Minor January 14, 2026 Help Center may be inaccessible for some users 4d 19h Web
Started Jan 14, 2026, 03:36 PM UTC· resolved Jan 19, 2026, 11:11 AM UTC
- investigating Jan 14, 2026, 03:36 PM UTC
We have reports of some users being intermittently not able to access some pages in our Help Center. We are investigating the issue and will update here as events warrant.
- investigating Jan 14, 2026, 03:37 PM UTC
We are continuing to investigate this issue.
- investigating Jan 14, 2026, 04:27 PM UTC
Our Third party provider is investigating the issue.
- investigating Jan 14, 2026, 05:20 PM UTC
Our Third party provider is still investigating the issue. We'll update you as events warrant.
- investigating Jan 14, 2026, 08:47 PM UTC
Our service provider is still investigating the issue. While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday. Updates will be posted here as they become available.
- identified Jan 15, 2026, 11:55 AM UTC
The issue has been identified. We'll update you as events warrant.
- identified Jan 15, 2026, 02:16 PM UTC
We are continuing to work on a fix for this issue. We appologize for any inconvenience this may cause.
- identified Jan 16, 2026, 05:58 AM UTC
We are continuing to work on a fix for this issue. While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday.
- identified Jan 16, 2026, 09:54 AM UTC
Our team is working closely with our Third-party provider to resolve this issue. In the meantime, you can still access Help Center articles via the Planday Help chat or through the links below: EN https://intercom-help.eu/planday/en DK https://intercom-help.eu/planday/da DE https://intercom-help.eu/planday/de NO https://intercom-help.eu/planday/nb SE https://intercom-help.eu/planday/sv
- identified Jan 16, 2026, 04:08 PM UTC
The Help Center is now fully accessible in all languages. Some pages may take slightly longer to load while we implement improvements. We’re continuing to work on a permanent fix.
- resolved Jan 19, 2026, 11:11 AM UTC
This incident has been resolved.
Minor January 5, 2026 Slow response time to chat messages 25m Help Chat
Started Jan 05, 2026, 02:54 PM UTC· resolved Jan 05, 2026, 03:20 PM UTC
- identified Jan 05, 2026, 02:54 PM UTC
You may experience longer response times to chat messages due to an incident at our third party provider's.
- resolved Jan 05, 2026, 03:20 PM UTC
Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally. We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.
Minor November 25, 2025 Delay in messages 26m Web
Started Nov 25, 2025, 08:26 AM UTC· resolved Nov 25, 2025, 08:53 AM UTC
- investigating Nov 25, 2025, 08:26 AM UTC
We are currently investigating a delay in delivery of email messages. We will update in 30 min or as events warrant.
- resolved Nov 25, 2025, 08:53 AM UTC
All email messages are being sent again. This incident is resolved.
Critical November 19, 2025 Help chat, email and help centre currently unavailable due to third-party incident 1h 43m Help Chat
Started Nov 19, 2025, 04:47 PM UTC· resolved Nov 19, 2025, 06:30 PM UTC
- investigating Nov 19, 2025, 04:47 PM UTC
We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.
- monitoring Nov 19, 2025, 06:10 PM UTC
Our service provider has implemented a fix and is currently monitoring performance. We will update this page as the third party incident progresses.
- resolved Nov 19, 2025, 06:30 PM UTC
This incident has been resolved.
Minor November 3, 2025 Problems loading some accounts 1h 2m Web
Started Nov 03, 2025, 01:54 PM UTC· resolved Nov 03, 2025, 02:57 PM UTC
- investigating Nov 03, 2025, 01:54 PM UTC
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
- monitoring Nov 03, 2025, 02:40 PM UTC
The team has implemented a fix and we can see improved performance. We are monitoring the results.
- resolved Nov 03, 2025, 02:57 PM UTC
This incident has been resolved.
Major October 29, 2025 Service disruption caused by a third party provider 17h 17m Web, Punch Clock, Mobile App - iOS, Mobile App - Android and 2 more
Started Oct 29, 2025, 04:07 PM UTC· resolved Oct 30, 2025, 09:25 AM UTC
- identified Oct 29, 2025, 04:07 PM UTC
We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.
- identified Oct 29, 2025, 04:16 PM UTC
Updated compontents affected during this incident
- identified Oct 29, 2025, 04:17 PM UTC
Updated compontents affected during this incident
- identified Oct 29, 2025, 05:12 PM UTC
The service disruption is still ongoing at our third-party provider, who is actively investigating and working on a fix. We've taken immediate steps on our side, and as a result, both the Planday app and Open API are currently operational. We will provide another update once the provider has fully resolved the underlying issue or as events warrant.
- identified Oct 29, 2025, 05:45 PM UTC
We have taken additional steps on our end, and as a result, the Kiosk app is now fully operational. We will provide another update once the provider has fully resolved the underlying issue or as events warrant.
- identified Oct 29, 2025, 06:26 PM UTC
We are able to report that punchclock.planday.com is now fully operational. However, we continue to see degraded performance impacting our web environment. The root cause remains an issue with our third-party provider, who is currently working to mitigate the disruption on their side and to fully restore their service.
- monitoring Oct 29, 2025, 06:44 PM UTC
Our team has made additional updates to the system, successfully making the web platform operational once again. This is a part of our ongoing mitigation effort to improve service while our third-party provider addresses their issues. Please note that some areas of the product may still display error messages or experience minor instability. We will provide additional updates once the provider has fully resolved the underlying issue or as events warrant.
- monitoring Oct 29, 2025, 08:51 PM UTC
Our third-party provider has made additional updates regarding their ongoing incident. We can now confirm improved performance in the previously affected areas. As a result, we are now transitioning the incident to a monitoring status. We will continue maintain close observation overnight and anticipate fully resolving the incident tomorrow morning, provided performance remains at operational levels.
- resolved Oct 30, 2025, 09:25 AM UTC
This incident has been resolved.
Minor October 29, 2025 Slow response time for some Planday accounts 53m Web, Punch Clock, Mobile App - iOS, Mobile App - Android and 2 more
Started Oct 29, 2025, 01:08 PM UTC· resolved Oct 29, 2025, 02:01 PM UTC
- investigating Oct 29, 2025, 01:08 PM UTC
Some Planday accounts may experience slower loading times on certain pages. Our team is actively working to identify the root cause. We will post an additional update in 30 minutes or as events warrant.
- monitoring Oct 29, 2025, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 02:01 PM UTC
This incident has been resolved.
Major October 17, 2025 Intermittent login and punch clock issues affecting some customers primarily in the UK 1h 57m Web, Punch Clock, Mobile App - iOS, Mobile App - Android
Started Oct 17, 2025, 03:20 PM UTC· resolved Oct 17, 2025, 05:17 PM UTC
- investigating Oct 17, 2025, 03:20 PM UTC
We’re currently investigating intermittent login and punch clock issues affecting some customers primarily in the UK
- monitoring Oct 17, 2025, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2025, 05:17 PM UTC
The issue has been resolved.
Minor October 9, 2025 Service disruption caused by a third party provider 9h 20m Web, Open API
Started Oct 09, 2025, 08:47 AM UTC· resolved Oct 09, 2025, 06:07 PM UTC
- investigating Oct 09, 2025, 08:47 AM UTC
We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.
- identified Oct 09, 2025, 09:26 AM UTC
Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product. We will update here as soon as we receive additional information from our provider.
- identified Oct 09, 2025, 09:36 AM UTC
Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product. We will update here as soon as we receive additional information from our provider.
- monitoring Oct 09, 2025, 11:20 AM UTC
Our monitoring shows that the issue is currently mitigated for our users. We will, however, keep this incident open until our third party provider confirms permanent fix.
- monitoring Oct 09, 2025, 12:34 PM UTC
While our third-party provider has reported that the majority of impact is mitigated, some Planday users might experience intermittent performance issues in the product. We are currently monitoring the incident at our service provider and will update this page as events warrant.
- monitoring Oct 09, 2025, 03:02 PM UTC
Our provider is still working on fully mitigating the issue on their end. We will continue monitoring the incident at our service provider and will update this page as events warrant.
- resolved Oct 09, 2025, 06:07 PM UTC
The incident has been resolved.
Minor September 26, 2025 Slow response time for some Planday accounts 3h 37m Web
Started Sep 26, 2025, 11:23 AM UTC· resolved Sep 26, 2025, 03:00 PM UTC
- investigating Sep 26, 2025, 11:23 AM UTC
Some Planday accounts may experience slower loading times on certain pages. Our team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes or as events warrant.
- identified Sep 26, 2025, 11:34 AM UTC
The issue has been identified and we're currently mitigation impact for our customers
- monitoring Sep 26, 2025, 12:03 PM UTC
The loading issues have now been mitigated and our team will actively monitor performance for the time being.
- resolved Sep 26, 2025, 03:00 PM UTC
This incident has been resolved.
Major September 22, 2025 Degraded performance 2h 55m Web
Started Sep 22, 2025, 11:26 AM UTC· resolved Sep 22, 2025, 02:21 PM UTC
- investigating Sep 22, 2025, 11:26 AM UTC
We are currently investigating reports of degraded performance on some portals, particularly some pages in settings. We will update in 30 min or as events warrant.
- investigating Sep 22, 2025, 12:05 PM UTC
We are continuing to investigate the issue. We see degraded performance on most portals, particularly on pages such as Schedule, Reports, Payroll. We weill update within an hour or as events warrant.
- identified Sep 22, 2025, 12:26 PM UTC
We've identified the issue and we've implemented a fix for it. We're seeing improvements in the Schedule, People and reports pages. We're monitoring and we'll update within the next 30 minutes or as events warrant.
- monitoring Sep 22, 2025, 01:03 PM UTC
Performance has improved in the pages affected: Schedule, Reports, People. We'll continue to monitor. We'll update within the next hour.
- monitoring Sep 22, 2025, 01:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2025, 02:21 PM UTC
The incident has been resolved.
Major August 18, 2025 Service disruption 33m Web, Mobile App - iOS, Mobile App - Android
Started Aug 18, 2025, 02:26 PM UTC· resolved Aug 18, 2025, 03:00 PM UTC
- investigating Aug 18, 2025, 02:26 PM UTC
A number of our users currently experience intermittent loading issues. Our team is investigating the issue and we will provide an update within 30 minutes.
- monitoring Aug 18, 2025, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2025, 03:00 PM UTC
This incident has been resolved.
Critical July 31, 2025 Web Service Disruption 54m Web
Started Jul 31, 2025, 07:08 PM UTC· resolved Jul 31, 2025, 08:02 PM UTC
- investigating Jul 31, 2025, 07:08 PM UTC
We are currently experiencing a service disruption accessing portals via web browser. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
- identified Jul 31, 2025, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 31, 2025, 08:02 PM UTC
The issue affecting web access has been resolved. We apologize for any inconvenience.
Notice July 10, 2025 Degraded performance for some customers 37m
Started Jul 10, 2025, 07:45 AM UTC· resolved Jul 10, 2025, 08:22 AM UTC
- resolved Jul 10, 2025, 08:00 AM UTC
9:45 AM CEST: We began investigating reports of slower loading times on certain Planday pages for some accounts. 10:00 AM CEST: A fix was introduced, and our team immediately began monitoring the situation closely. 10:22 AM CEST: We observed continuous improved performance of the affected modules. We'll continue to monitor closely to ensure full stability.
Major July 4, 2025 Degraded performance on multiple parts of the system 4d 4h Web, Punch Clock, Mobile App - iOS, Mobile App - Android and 1 more
Started Jul 04, 2025, 08:40 AM UTC· resolved Jul 08, 2025, 01:16 PM UTC
- investigating Jul 04, 2025, 08:40 AM UTC
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
- investigating Jul 04, 2025, 08:57 AM UTC
We are continuing to investigate this issue.
- investigating Jul 04, 2025, 09:25 AM UTC
We are continuing to investigate this issue and will provide an update as soon as more information becomes available.
- investigating Jul 04, 2025, 10:00 AM UTC
We are continuing our investigation into the performance issues and will provide an update as soon as further information becomes available. We have identified and added web as an affected component.
- investigating Jul 04, 2025, 12:50 PM UTC
We continue to investigate the degarded peformance affecting multiple parts of the product. We'll provide our next update by 4:00 PM CEST or as events warrant
- investigating Jul 04, 2025, 02:01 PM UTC
Our team remain fully engaged in diagnosing and mitigating the performance problems. We'll provide our next update by 5:00 PM CEST or as events warrant.
- monitoring Jul 04, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 04, 2025, 04:00 PM UTC
Our monitoring shows that performance has stabilised and all systems are operational. This incident will remain open and we will continue monitoring over the weekend. Next update will be Monday, July 7, at 10 AM CEST or as events warrant.
- investigating Jul 07, 2025, 07:40 AM UTC
We're currently seeing degraded performance on parts of the product. Our team is actively working to mitigate these issues and restore full functionality as quickly as possible. We'll provide our next update by 11:00 AM CEST or as events warrant.
- investigating Jul 07, 2025, 09:00 AM UTC
We're continuing to observe degraded performance across parts of the product. We'll provide our next update by 13:00 AM CEST or as events warrant.
- monitoring Jul 07, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 07, 2025, 12:46 PM UTC
Recent updates have led to better service performance, and we're seeing positive indicators. Despite this progress, we're aware that some issues persist, and our efforts are fully focused on complete service restoration. We'll provide our next update by 4:00 PM CEST or as events warrant.
- identified Jul 07, 2025, 02:03 PM UTC
Following our recent efforts, we are observing continued improvements in service performance. We know some of you are still experiencing issues, and we want to reassure you that our teams are fully committed until service is completely restored for everyone. We'll provide our next update by 6:00 PM CEST or as events warrant.
- monitoring Jul 07, 2025, 04:01 PM UTC
We’re continuing to see improvements in performance and have made minor adjustments to our mitigation. Our teams remain focused on restoring full service for all users. Our next update will be posted by Tuesday, July 8 at 10:00 AM CEST, or as events warrant.
- monitoring Jul 08, 2025, 08:01 AM UTC
We're continuing to see significant improvements in overall performance, and we've made further adjustments to our mitigation efforts. While we're making strong progress, we're aware that some users are still experiencing performance instabilities, particularly within the payroll, dashboard and parts of the mobile apps. Our teams remain fully focused on resolving these specific issues and restoring complete and stable service for all users. We'll provide our next update by 12:00 PM CEST or as events warrant.
- identified Jul 08, 2025, 08:41 AM UTC
We are currently seeing increased degraded performance across some of our services. Our team is aware of this and is actively working to resolve these issues. We'll provide our next update by 12:15 PM CEST or as events warrant.
- monitoring Jul 08, 2025, 10:08 AM UTC
Our teams have implemented a fix, and we are now seeing stable conditions across our services. This solution is expected to provide long-term stability against overall performance challenges We're actively monitoring the performance and update you as events warrant.
- resolved Jul 08, 2025, 01:16 PM UTC
This incident has been resolved, and all services are fully operational. Thank you for your patience.
Major April 28, 2025 Issues accessing Android app 1h 23m Mobile App - Android
Started Apr 28, 2025, 05:19 PM UTC· resolved Apr 28, 2025, 06:43 PM UTC
- investigating Apr 28, 2025, 05:19 PM UTC
Some customers may be experiencing log in issues on the Android app. We're currently investigating the issue.
- resolved Apr 28, 2025, 06:43 PM UTC
A fix has been implemented and the Android app is fully operational
Notice April 10, 2025 Blank page when accessing portals 8m
Started Apr 10, 2025, 01:00 PM UTC· resolved Apr 10, 2025, 01:08 PM UTC
- resolved Apr 10, 2025, 01:44 PM UTC
Between 15:00 - 15:08 CEST, users experienced blank screen upon login. The incident was caused by a faulty configuration which has since been rectified. We apologise for any inconvenience the issue may have caused.