Picksmart Outage History

Picksmart had 8 outages in the last 2 years totaling 124h 49m of downtime, averaging 0.3 incidents per month.

There were 8 Picksmart outages since October 21, 2024 totaling 124h 49m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: picksmart.statuspage.io

Notice September 14, 2026

Voice Services Disruption - Network Platform Issue (Session Telecoms)

Detected by Pingoru: Sep 14, 2026, 08:38 AM UTC
Resolved: Sep 15, 2026, 08:50 AM UTC
Duration: 1d

Timeline · 3 updates

investigating Sep 14, 2026, 08:38 AM UTC

We are currently investigating a network platform issue affecting voice services. Some customers may experience intermittent delays or failures when making or receiving calls. Our upstream carrier is working to identify the root cause and restore full service. We will provide updates as more information becomes available.
monitoring Sep 14, 2026, 09:13 AM UTC

The issue has been traced to the carrier's Number Portability engine, which was not processing portability queries efficiently. This caused long call queues on their Radius platform, resulting in extended post-dial delays and intermittent call connection failures. Corrective actions have been implemented and services are recovering. We will continue to monitor the platform closely to ensure full stability.
resolved Sep 15, 2026, 08:50 AM UTC

This incident has been resolved.

Read the full incident report →

Critical August 19, 2026

iBureau Credit check Outage

Detected by Pingoru: Aug 19, 2026, 06:40 AM UTC
Resolved: Aug 19, 2026, 07:30 AM UTC
Duration: 49m

Affected: iBureau

Timeline · 5 updates

investigating Aug 19, 2026, 06:40 AM UTC

We are currently investigating this issue.
identified Aug 19, 2026, 06:49 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 19, 2026, 06:50 AM UTC

The issue with the iBureau service responsible for processing credit checks has now been resolved. The service is back online and functioning normally. We will continue to monitor the service closely to ensure it remains stable.
monitoring Aug 19, 2026, 06:50 AM UTC

We are continuing to monitor for any further issues.
resolved Aug 19, 2026, 07:30 AM UTC

The issue has been resolved, and the iBureau service is now fully operational. Credit checks are working as expected, and everything is functioning as it should.

Read the full incident report →

Notice July 27, 2026

Service Disruption Affecting Multiple Platform Services

Detected by Pingoru: Jul 27, 2026, 09:18 AM UTC
Resolved: Jul 27, 2026, 10:54 AM UTC
Duration: 1h 35m

Timeline · 4 updates

identified Jul 27, 2026, 09:18 AM UTC

We are currently investigating a service disruption affecting multiple platform services, including issues with logging in, loading dashboards and wallboards, and submitting data. Our infrastructure team has identified the cause as an issue with a database server upgrade and is working directly with our cloud provider to resolve this as quickly as possible. We will post updates here as they become available and apologise for the inconvenience.
identified Jul 27, 2026, 10:17 AM UTC

We are continuing to work on a fix for this issue.
monitoring Jul 27, 2026, 10:17 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 27, 2026, 10:54 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Field Service Solution Degraded Performance

Detected by Pingoru: Apr 20, 2026, 08:50 AM UTC
Resolved: Apr 20, 2026, 09:44 AM UTC
Duration: 53m

Affected: Field Service Cloud

Timeline · 3 updates

investigating Apr 20, 2026, 08:50 AM UTC

We are currently investigating this issue.
monitoring Apr 20, 2026, 08:55 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 20, 2026, 09:44 AM UTC

This incident has been resolved.

Read the full incident report →

Critical April 15, 2026

Legasys Major Outage

Detected by Pingoru: Apr 15, 2026, 10:13 AM UTC
Resolved: Apr 15, 2026, 02:12 PM UTC
Duration: 3h 59m

Affected: Legasys

Timeline · 3 updates

investigating Apr 15, 2026, 10:13 AM UTC

We are currently investigating this issue.
monitoring Apr 15, 2026, 10:41 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 15, 2026, 02:12 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 18, 2025

System down due to Cloudflare Outage

Detected by Pingoru: Nov 18, 2025, 12:16 PM UTC
Resolved: Nov 18, 2025, 02:59 PM UTC
Duration: 2h 42m

Affected: Field Service CloudiBureauLegasys

Timeline · 3 updates

investigating Nov 18, 2025, 12:16 PM UTC

We are currently investigating this issue.
investigating Nov 18, 2025, 12:22 PM UTC

https://www.cloudflarestatus.com/
resolved Nov 18, 2025, 02:59 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 29, 2025

Service Advisory - Company Function

Detected by Pingoru: Aug 29, 2025, 09:37 AM UTC
Resolved: Sep 01, 2025, 05:34 AM UTC
Duration: 2d 19h

Affected: Field Service CloudEMCardsiBureauLegasys

Timeline · 2 updates

monitoring Aug 29, 2025, 09:37 AM UTC

Please be advised that our offices will be closed from 12:00 today due to a scheduled company function. For any urgent matters requiring immediate assistance, kindly contact our support line at: Tel : 087 654 5929 We thank you for your understanding and continued support.
resolved Sep 01, 2025, 05:34 AM UTC

This incident has been resolved.

Read the full incident report →

Critical January 3, 2025

Field Service Cloud Outage

Detected by Pingoru: Jan 03, 2025, 08:31 AM UTC
Resolved: Jan 04, 2025, 07:11 AM UTC
Duration: 22h 39m

Affected: Field Service Cloud

Timeline · 3 updates

investigating Jan 03, 2025, 08:31 AM UTC

We are currently investigating this issue.
monitoring Jan 03, 2025, 09:53 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 04, 2025, 07:11 AM UTC

This incident has been resolved.

Read the full incident report →