Picksmart incident

Field Service Cloud Outage

Critical Resolved View vendor source →

Picksmart experienced a critical incident on January 3, 2025 affecting Field Service Cloud, lasting 22h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2025, 08:31 AM UTC
Resolved
Jan 04, 2025, 07:11 AM UTC
Duration
22h 39m
Detected by Pingoru
Jan 03, 2025, 08:31 AM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Jan 03, 2025, 08:31 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 03, 2025, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 04, 2025, 07:11 AM UTC

    This incident has been resolved.