Picksmart incident

Service Disruption Affecting Multiple Platform Services

Notice Resolved View vendor source →

Picksmart experienced a notice incident on July 27, 2026, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 09:18 AM UTC
Resolved
Jul 27, 2026, 10:54 AM UTC
Duration
1h 35m
Detected by Pingoru
Jul 27, 2026, 09:18 AM UTC

Update timeline

  1. identified Jul 27, 2026, 09:18 AM UTC

    We are currently investigating a service disruption affecting multiple platform services, including issues with logging in, loading dashboards and wallboards, and submitting data. Our infrastructure team has identified the cause as an issue with a database server upgrade and is working directly with our cloud provider to resolve this as quickly as possible. We will post updates here as they become available and apologise for the inconvenience.

  2. identified Jul 27, 2026, 10:17 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 27, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 10:54 AM UTC

    This incident has been resolved.