Picksmart incident

Voice Services Disruption - Network Platform Issue (Session Telecoms)

Notice Resolved View vendor source →

Picksmart experienced a notice incident on September 14, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 08:38 AM UTC
Resolved
Sep 15, 2026, 08:50 AM UTC
Duration
1d
Detected by Pingoru
Sep 14, 2026, 08:38 AM UTC

Update timeline

  1. investigating Sep 14, 2026, 08:38 AM UTC

    We are currently investigating a network platform issue affecting voice services. Some customers may experience intermittent delays or failures when making or receiving calls. Our upstream carrier is working to identify the root cause and restore full service. We will provide updates as more information becomes available.

  2. monitoring Sep 14, 2026, 09:13 AM UTC

    The issue has been traced to the carrier's Number Portability engine, which was not processing portability queries efficiently. This caused long call queues on their Radius platform, resulting in extended post-dial delays and intermittent call connection failures. Corrective actions have been implemented and services are recovering. We will continue to monitor the platform closely to ensure full stability.

  3. resolved Sep 15, 2026, 08:50 AM UTC

    This incident has been resolved.