Picksmart experienced a critical incident on August 19, 2026 affecting iBureau, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
iBureau
Update timeline
- investigating Aug 19, 2026, 06:40 AM UTC
We are currently investigating this issue.
- identified Aug 19, 2026, 06:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 06:50 AM UTC
The issue with the iBureau service responsible for processing credit checks has now been resolved. The service is back online and functioning normally. We will continue to monitor the service closely to ensure it remains stable.
- monitoring Aug 19, 2026, 06:50 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 19, 2026, 07:30 AM UTC
The issue has been resolved, and the iBureau service is now fully operational. Credit checks are working as expected, and everything is functioning as it should.