PetDesk Outage History

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There were 3 PetDesk outages since April 14, 2026 totaling 9h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.petdesk.com

Minor April 16, 2026

PetDesk Scribe Post Processing Issue

Detected by Pingoru
Apr 16, 2026, 05:26 PM UTC
Resolved
Apr 16, 2026, 10:06 PM UTC
Duration
4h 39m
Affected: PetDesk Scribe
Timeline · 4 updates
  1. identified Apr 16, 2026, 05:26 PM UTC

    We have identified an issue in our post recording processing. An intermediate fix has resulted an increase in successful processing but we are in the process of rolling back to a previous version that will fully resolve this issue. We expect to be able to re-process recordings as needed and will provide updates on that effort here.

  2. monitoring Apr 16, 2026, 06:18 PM UTC

    The rollback is complete and appointments are processing again. New appointments should complete as expected. We will begin batch reprocessing appointments where there were incomplete SOAP notes shortly.

  3. monitoring Apr 16, 2026, 10:06 PM UTC

    Processing is fully functional and appointments that were not marked as complete, but were missing SOAP notes, have been re-processed. If you are still having issues with processed appointments in Scribe, please reach out to support.

  4. resolved Apr 16, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

PetDesk Pay Service Degradation

Detected by Pingoru
Apr 16, 2026, 05:05 PM UTC
Resolved
Apr 16, 2026, 10:04 PM UTC
Duration
4h 58m
Affected: PetDesk Pay
Timeline · 3 updates
  1. monitoring Apr 16, 2026, 05:05 PM UTC

    Our upstream payments provider is experiencing an issue processing payments. We are monitoring the situation and will post updates here as they become available.

  2. monitoring Apr 16, 2026, 06:00 PM UTC

    Per our provider the system has been stabilized. We'll continue to monitor.

  3. resolved Apr 16, 2026, 10:04 PM UTC

    We've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support.

Read the full incident report →

Minor April 14, 2026

Scribe Processing Errors and Delays

Detected by Pingoru
Apr 14, 2026, 06:15 PM UTC
Resolved
Apr 14, 2026, 06:15 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Apr 14, 2026, 10:59 PM UTC

    An upstream provider experienced capacity issues causing processing errors and delays when processing Scribe recordings.

  2. postmortem Apr 14, 2026, 11:01 PM UTC

    An upstream provider encountered capacity issues around 1:15 pm CST. As a result Scribe recordings continued to process but were delayed due to repeated timeouts. Around 4pm CST capacity issues were resolved upstream and Scribe processing began to recover with full recovering around 5pm CST.

Read the full incident report →

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