PetDesk experienced a major incident on June 10, 2026 affecting Provider Communications Dashboard, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 01:20 PM UTC
We are currently investigating and issue effecting Dashboard.
- investigating Jun 10, 2026, 01:28 PM UTC
We are continuing to investigate this issue.
- identified Jun 10, 2026, 01:34 PM UTC
The issue has been identified and a fix is in progress.
- investigating Jun 10, 2026, 01:42 PM UTC
We have failed over and have been seeing recovery for the last 10 minutes or so. Expect some lingering latency as everything settles. We continue to monitor.
- monitoring Jun 10, 2026, 01:43 PM UTC
The fix has been implemented and all services have been restored. We will continue to monitor performance.
- monitoring Jun 10, 2026, 02:30 PM UTC
We're continuing to see degraded performance in our monitoring. Our team is working to restore services to full performance.
- resolved Jun 10, 2026, 03:01 PM UTC
The incident has been resolved and all systems are back to normal performance.