PetDesk experienced a notice incident on June 17, 2026, lasting 23h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 17, 2026, 01:46 PM UTC
Currently investigating reports of issues with missing caller ID and recording features. Will post additional details when we have them.
- investigating Jun 17, 2026, 02:19 PM UTC
On device caller ID issues should be resolved at this time. There was a brief 20-30 minute issue in an upstream national provider that has resolved that issue. We are still investigating sporadic issues related to missing call recordings. Will provide further details when we have them.
- identified Jun 17, 2026, 02:49 PM UTC
We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now. Recordings exist for those missed calls and we will work through reprocessing them once we confirm that new call recordings are coming through as expected. We will continue monitoring the system and provide status updates on reprocessing.
- monitoring Jun 17, 2026, 04:56 PM UTC
Call recordings that were not available earlier today will be re-processed throughout the day and will appear on your Dashboard once complete. Current ETA is end of day. Will update this page when that is complete or any further status updates are required.
- resolved Jun 18, 2026, 01:15 PM UTC
Previously missing call recordings have been reprocessed and are now available in your dashboard. Changes have already been put in place with our upstream provider to prevent call recording processing from being missed in this way going forward. If you have any questions or further issues please contact support.