PetDesk experienced a minor incident on October 20, 2025 affecting SMS Notifications, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Notifications
Update timeline
- investigating Oct 20, 2025, 07:15 PM UTC
We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. We will provide an update as soon as we have more information.
- monitoring Oct 20, 2025, 07:17 PM UTC
Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us.
- monitoring Oct 20, 2025, 09:08 PM UTC
We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.
- resolved Oct 21, 2025, 01:21 AM UTC
Upstream service providers have marked today's issue as resolved.