PetDesk experienced a minor incident on April 16, 2026 affecting PetDesk Pay, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
PetDesk Pay
Update timeline
- monitoring Apr 16, 2026, 05:05 PM UTC
Our upstream payments provider is experiencing an issue processing payments. We are monitoring the situation and will post updates here as they become available.
- monitoring Apr 16, 2026, 06:00 PM UTC
Per our provider the system has been stabilized. We'll continue to monitor.
- resolved Apr 16, 2026, 10:04 PM UTC
We've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support.