PetDesk experienced a notice incident on June 25, 2026, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 25, 2026, 04:56 PM UTC
Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available.
- monitoring Jun 25, 2026, 06:31 PM UTC
We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.
- resolved Jun 26, 2026, 12:53 AM UTC
All missed call recordings have been reprocessed.