PetDesk incident

Scribe Processing Errors and Delays

Minor Resolved View vendor source →
Started
Apr 14, 2026, 06:15 PM UTC
Resolved
Apr 14, 2026, 06:15 PM UTC
Duration
—
Detected by Pingoru
Apr 14, 2026, 06:15 PM UTC

Update timeline

  1. resolved Apr 14, 2026, 10:59 PM UTC

    An upstream provider experienced capacity issues causing processing errors and delays when processing Scribe recordings.

  2. postmortem Apr 14, 2026, 11:01 PM UTC

    An upstream provider encountered capacity issues around 1:15 pm CST. As a result Scribe recordings continued to process but were delayed due to repeated timeouts. Around 4pm CST capacity issues were resolved upstream and Scribe processing began to recover with full recovering around 5pm CST.

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