Is PetDesk down?

Looking into an increase in errors that may be a residual effect of a previous outage from a third party provider earlier this afternoon. We're investigating.

This was a residual effect tied to a third party dependency that affected a portion of requests. We've resolved the issue and will continue to monitor. If you continue to have any issues, please contact support.

This incident has been resolved.

Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available.

We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.

All missed call recordings have been reprocessed.

Currently investigating reports of issues with missing caller ID and recording features. Will post additional details when we have them.

On device caller ID issues should be resolved at this time. There was a brief 20-30 minute issue in an upstream national provider that has resolved that issue. We are still investigating sporadic issues related to missing call recordings. Will provide further details when we have them.

We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now. Recordings exist for those missed calls and we will work through reprocessing them once we confirm that new call recordings are coming through as expected. We will continue monitoring the system and provide status updates on reprocessing.

Call recordings that were not available earlier today will be re-processed throughout the day and will appear on your Dashboard once complete. Current ETA is end of day. Will update this page when that is complete or any further status updates are required.

Previously missing call recordings have been reprocessed and are now available in your dashboard. Changes have already been put in place with our upstream provider to prevent call recording processing from being missed in this way going forward. If you have any questions or further issues please contact support.

We are currently investigating and issue effecting Dashboard.

We are continuing to investigate this issue.

The issue has been identified and a fix is in progress.

We have failed over and have been seeing recovery for the last 10 minutes or so. Expect some lingering latency as everything settles. We continue to monitor.

The fix has been implemented and all services have been restored. We will continue to monitor performance.

We're continuing to see degraded performance in our monitoring. Our team is working to restore services to full performance.

The incident has been resolved and all systems are back to normal performance.

We have identified an issue with the performance and loading of the PetDesk Dashboard. Our team is currently investigating and working to resolve this problem. This incident will be updated with additional details once received.

We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected, and performance has returned to normal. If you continue to experience problems, please reach out to PetDesk Support at [email protected].