PetDesk Outage History
PetDesk is up right nowPingoru has recorded 50 incidents for PetDesk: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 17 of 720 (2%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 3 | 33 of 720 (5%) |
| July 2026 | 1 | 67 of 744 (9%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Notice September 3, 2026 Potential impact for PetDesk Customers 1h 47m
Started Sep 03, 2026, 10:24 PM UTC· resolved Sep 04, 2026, 12:11 AM UTC
- monitoring Sep 03, 2026, 10:24 PM UTC
Our engineering team is currently monitoring the impact of an Amazon Web Services (AWS) outage that may impact our systems directly or indirectly through dependent upstream providers. We will post status updates here as we have them.
- monitoring Sep 03, 2026, 11:17 PM UTC
AWS has indicated they are seeing recovery and our monitoring and testing confirm that. We will continue to monitor this incident until they confirm resolution.
- resolved Sep 04, 2026, 12:11 AM UTC
Per AWS: The issue is resolved and the service is operating normally at this time.
Notice August 14, 2026 Phone Service Interruption 8m
Started Aug 14, 2026, 01:58 PM UTC· resolved Aug 14, 2026, 02:06 PM UTC
- monitoring Aug 14, 2026, 01:58 PM UTC
An upstream provider for our Phones service is experiencing an outage. They have indicated that the root cause has been resolved. Inbound calls should be restored. We will continue to monitor.
- resolved Aug 14, 2026, 02:06 PM UTC
Our provider has confirmed a resolution on their side and we have confirmed resolution for PetDesk Phones as well. We'll continue to monitor. If you experience any further issues, please contact support.
Notice July 10, 2026 Increased Errors 2d 18h
Started Jul 10, 2026, 09:47 PM UTC· resolved Jul 13, 2026, 04:37 PM UTC
- investigating Jul 10, 2026, 09:47 PM UTC
Looking into an increase in errors that may be a residual effect of a previous outage from a third party provider earlier this afternoon. We're investigating.
- monitoring Jul 10, 2026, 10:07 PM UTC
This was a residual effect tied to a third party dependency that affected a portion of requests. We've resolved the issue and will continue to monitor. If you continue to have any issues, please contact support.
- resolved Jul 13, 2026, 04:37 PM UTC
This incident has been resolved.
Notice June 25, 2026 Phones Transcripts Issue 7h 56m
Started Jun 25, 2026, 04:56 PM UTC· resolved Jun 26, 2026, 12:53 AM UTC
- investigating Jun 25, 2026, 04:56 PM UTC
Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available.
- monitoring Jun 25, 2026, 06:31 PM UTC
We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.
- resolved Jun 26, 2026, 12:53 AM UTC
All missed call recordings have been reprocessed.
Notice June 17, 2026 PetDesk Phones Caller ID and Recording 23h 29m
Started Jun 17, 2026, 01:46 PM UTC· resolved Jun 18, 2026, 01:15 PM UTC
- investigating Jun 17, 2026, 01:46 PM UTC
Currently investigating reports of issues with missing caller ID and recording features. Will post additional details when we have them.
- investigating Jun 17, 2026, 02:19 PM UTC
On device caller ID issues should be resolved at this time. There was a brief 20-30 minute issue in an upstream national provider that has resolved that issue. We are still investigating sporadic issues related to missing call recordings. Will provide further details when we have them.
- identified Jun 17, 2026, 02:49 PM UTC
We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now. Recordings exist for those missed calls and we will work through reprocessing them once we confirm that new call recordings are coming through as expected. We will continue monitoring the system and provide status updates on reprocessing.
- monitoring Jun 17, 2026, 04:56 PM UTC
Call recordings that were not available earlier today will be re-processed throughout the day and will appear on your Dashboard once complete. Current ETA is end of day. Will update this page when that is complete or any further status updates are required.
- resolved Jun 18, 2026, 01:15 PM UTC
Previously missing call recordings have been reprocessed and are now available in your dashboard. Changes have already been put in place with our upstream provider to prevent call recording processing from being missed in this way going forward. If you have any questions or further issues please contact support.
Major June 10, 2026 PetDesk Dashboard 1h 41m Provider Communications Dashboard
Started Jun 10, 2026, 01:20 PM UTC· resolved Jun 10, 2026, 03:01 PM UTC
- investigating Jun 10, 2026, 01:20 PM UTC
We are currently investigating and issue effecting Dashboard.
- investigating Jun 10, 2026, 01:28 PM UTC
We are continuing to investigate this issue.
- identified Jun 10, 2026, 01:34 PM UTC
The issue has been identified and a fix is in progress.
- investigating Jun 10, 2026, 01:42 PM UTC
We have failed over and have been seeing recovery for the last 10 minutes or so. Expect some lingering latency as everything settles. We continue to monitor.
- monitoring Jun 10, 2026, 01:43 PM UTC
The fix has been implemented and all services have been restored. We will continue to monitor performance.
- monitoring Jun 10, 2026, 02:30 PM UTC
We're continuing to see degraded performance in our monitoring. Our team is working to restore services to full performance.
- resolved Jun 10, 2026, 03:01 PM UTC
The incident has been resolved and all systems are back to normal performance.
Major May 26, 2026 Dashboard Performance and Availability 29m PetDesk Communications Dashboard Login, Provider Communications Dashboard
Started May 26, 2026, 02:58 PM UTC· resolved May 26, 2026, 03:27 PM UTC
- identified May 26, 2026, 02:58 PM UTC
We have identified an issue with the performance and loading of the PetDesk Dashboard. Our team is currently investigating and working to resolve this problem. This incident will be updated with additional details once received.
- resolved May 26, 2026, 03:27 PM UTC
We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected, and performance has returned to normal. If you continue to experience problems, please reach out to PetDesk Support at [email protected].
Minor April 16, 2026 PetDesk Scribe Post Processing Issue 4h 39m PetDesk Scribe
Started Apr 16, 2026, 05:26 PM UTC· resolved Apr 16, 2026, 10:06 PM UTC
- identified Apr 16, 2026, 05:26 PM UTC
We have identified an issue in our post recording processing. An intermediate fix has resulted an increase in successful processing but we are in the process of rolling back to a previous version that will fully resolve this issue. We expect to be able to re-process recordings as needed and will provide updates on that effort here.
- monitoring Apr 16, 2026, 06:18 PM UTC
The rollback is complete and appointments are processing again. New appointments should complete as expected. We will begin batch reprocessing appointments where there were incomplete SOAP notes shortly.
- monitoring Apr 16, 2026, 10:06 PM UTC
Processing is fully functional and appointments that were not marked as complete, but were missing SOAP notes, have been re-processed. If you are still having issues with processed appointments in Scribe, please reach out to support.
- resolved Apr 16, 2026, 10:06 PM UTC
This incident has been resolved.
Minor April 16, 2026 PetDesk Pay Service Degradation 4h 58m PetDesk Pay
Started Apr 16, 2026, 05:05 PM UTC· resolved Apr 16, 2026, 10:04 PM UTC
- monitoring Apr 16, 2026, 05:05 PM UTC
Our upstream payments provider is experiencing an issue processing payments. We are monitoring the situation and will post updates here as they become available.
- monitoring Apr 16, 2026, 06:00 PM UTC
Per our provider the system has been stabilized. We'll continue to monitor.
- resolved Apr 16, 2026, 10:04 PM UTC
We've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support.
Minor April 14, 2026 Scribe Processing Errors and Delays 12h 15m
Started Apr 14, 2026, 06:00 AM UTC· resolved Apr 14, 2026, 06:15 PM UTC
- resolved Apr 14, 2026, 10:59 PM UTC
An upstream provider experienced capacity issues causing processing errors and delays when processing Scribe recordings.
- postmortem Apr 14, 2026, 11:01 PM UTC
An upstream provider encountered capacity issues around 1:15 pm CST. As a result Scribe recordings continued to process but were delayed due to repeated timeouts. Around 4pm CST capacity issues were resolved upstream and Scribe processing began to recover with full recovering around 5pm CST.
Critical November 18, 2025 Cloudflare Related Service Incident 5h 6m Retriever
Started Nov 18, 2025, 01:30 PM UTC· resolved Nov 18, 2025, 06:36 PM UTC
- monitoring Nov 18, 2025, 01:30 PM UTC
Cloudflare, an upstream provider, is currently experiencing an incident with their global network which is affecting some PetDesk systems. At the moment this includes petvisor.com, app.getkontak.com (Kontak/Phones Reporting), and retriever.getkontak.com (our standalone Kontak/Phones system). We are monitoring the incident and will post further updates here when we have them.
- monitoring Nov 18, 2025, 03:05 PM UTC
Cloudflare is recovering and app.getkontak.com, retriever.getkontak.com, and the Phones integration in PetDesk Dashboard are recovering as well. We will continue to monitor and resolve this incident fully once Cloudflare indicates resolution on their side.
- resolved Nov 18, 2025, 06:36 PM UTC
Cloudflare has indicated that their issue has been resolved. PetDesk Phones functionality has been fully restored.
Minor October 20, 2025 SMS Delivery Delay 6h 5m SMS Notifications
Started Oct 20, 2025, 07:15 PM UTC· resolved Oct 21, 2025, 01:21 AM UTC
- investigating Oct 20, 2025, 07:15 PM UTC
We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. We will provide an update as soon as we have more information.
- monitoring Oct 20, 2025, 07:17 PM UTC
Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us.
- monitoring Oct 20, 2025, 09:08 PM UTC
We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.
- resolved Oct 21, 2025, 01:21 AM UTC
Upstream service providers have marked today's issue as resolved.
Critical September 19, 2025 PetDesk Communications Dashboard load issues 1h 33m Mobile App Login, PetDesk Communications Dashboard Login, Provider Communications Dashboard
Started Sep 19, 2025, 03:57 PM UTC· resolved Sep 19, 2025, 05:31 PM UTC
- investigating Sep 19, 2025, 03:57 PM UTC
We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. Our team promptly initiated an investigation and is diligently working to restore access for all clients. Further details will be provided soon.
- investigating Sep 19, 2025, 04:13 PM UTC
We are continuing to investigate this issue.
- identified Sep 19, 2025, 04:24 PM UTC
We have identified the cause and are implementing a fix to restore services. We will continue to provide updates as we work to resolve this issue.
- monitoring Sep 19, 2025, 04:41 PM UTC
We’ve implemented a fix and are seeing services come back online. Our team will continue to closely monitor the restoration process and share regular updates until we’ve confirmed the issue is fully resolved.
- monitoring Sep 19, 2025, 05:01 PM UTC
The issue appears resolved and services have been restored. Users may experience occasional slowness as systems fully recover. We continue to monitor closely and will post an update once we have confirmed that performance is fully back to normal.
- resolved Sep 19, 2025, 05:31 PM UTC
Thank you for your patience. We have confirmed that services are fully recovered, performance has been restored, and applications are operating normally. We expect smooth performance moving forward. This will be our final update on this incident.
Minor August 1, 2025 Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures 8h 39m All Other PIMS (synced through Covetrus Connect)
Started Aug 01, 2025, 02:52 PM UTC· resolved Aug 01, 2025, 11:31 PM UTC
- identified Aug 01, 2025, 02:52 PM UTC
Covetrus Connect identified an issue related to the API loader jobs that affected almost all of their syncs last night (8/1/25). At this time, new data from 7/31 may not be available from this integration partner, impacting our customers who sync PIMS data through Covetrus Connect . Covetrus Connect is working through this issue quickly to reach a resolution.
- resolved Aug 01, 2025, 11:31 PM UTC
Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally tonight without issues.
Minor May 18, 2025 Delayed data sync for multiple providers syncing through Covetrus 3d 23h All Other PIMS (synced through Covetrus Connect)
Started May 18, 2025, 05:00 PM UTC· resolved May 22, 2025, 04:30 PM UTC
- identified May 19, 2025, 03:51 PM UTC
On May 15th, 5/15, Covetrus performed a release and applied sweeping updates across clinics, impacting numerous records. The rollout duration caused PetDesk to flag these syncs as potential issues due to large-scale data changes. The safeguard was intentionally put in place, but it was triggered incorrectly in this case. Our team worked through restarting and ensuring all delayed syncs were completed successfully, but some delays occurred between 5/15 and 5/19.
- monitoring May 21, 2025, 05:48 PM UTC
Covetrus Syncs are now fully recovered and operating normally. We expect tonight's sync run to resume normal operations and will monitor this activity.
- resolved May 22, 2025, 08:39 PM UTC
This incident has been resolved.
Minor December 2, 2024 Slowed System Performance 1d Provider Communications Dashboard
Started Dec 02, 2024, 03:04 PM UTC· resolved Dec 03, 2024, 04:02 PM UTC
- investigating Dec 02, 2024, 03:04 PM UTC
We are currently experiencing system slowness, and our team is actively working to identify and resolve the issue as quickly as possible. Thank you for your patience and understanding.
- identified Dec 02, 2024, 05:04 PM UTC
We’ve applied an initial adjustment to improve performance and are continuing to work toward a full resolution. Thank you for your patience.
- monitoring Dec 02, 2024, 05:50 PM UTC
We applied a temporary fix and we are seeing a substantial improvement in performance. As part of this initial fix, the “new appointments” count on the left sidebar will temporarily display as 0. To see new appointments, please manually refresh the “Needs Attention” page. We are continuing to monitor performance and work on the full solution continues. Thank you for your understanding as we work to resolve this quickly!
- resolved Dec 03, 2024, 04:02 PM UTC
This incident has been resolved.