PetDesk incident

Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures

Minor Resolved View vendor source →

PetDesk experienced a minor incident on August 1, 2025 affecting All Other PIMS (synced through Covetrus Connect), lasting 8h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 02:52 PM UTC
Resolved
Aug 01, 2025, 11:31 PM UTC
Duration
8h 39m
Detected by Pingoru
Aug 01, 2025, 02:52 PM UTC

Affected components

All Other PIMS (synced through Covetrus Connect)

Update timeline

  1. identified Aug 01, 2025, 02:52 PM UTC

    Covetrus Connect identified an issue related to the API loader jobs that affected almost all of their syncs last night (8/1/25). At this time, new data from 7/31 may not be available from this integration partner, impacting our customers who sync PIMS data through Covetrus Connect . Covetrus Connect is working through this issue quickly to reach a resolution.

  2. resolved Aug 01, 2025, 11:31 PM UTC

    Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally tonight without issues.