Person Centred Software incident
Emailed prescriptions currently not pulling to CAPA
Notice Vendor's status page →
Ongoing since 11:36 AM UTC, affecting CAPA inbound prescription service.
A fix have been implemented and all Emails should now be showing in CAPA inboxes. We are monitoring for further issues
Affected components
CAPA inbound prescription service
Update timeline
- investigating Nov 06, 2026, 11:36 AM UTC
We have been made aware of an issue whereby emailed prescriptions into CAPA are not appearing or taking a long time to appear in the CAPA inbox. Please bear with us whilst we investigate. Please note this only affects a small number of CAPA pharmacies
- monitoring Nov 06, 2026, 12:11 PM UTC
A fix have been implemented and all Emails should now be showing in CAPA inboxes. We are monitoring for further issues
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