Person Centred Software incident
Performance Issues with mCare on Database Shard A - Affecting 45% of Customers
Ongoing since 08:47 AM UTC, affecting Care Delivery and API and 1 more.
Our team continues to work on resolving the performance issues affecting mCare. We understand this is not the news you were hoping for, and we are sorry the disruption is ongoing. This remains our highest priority and engineers are actively working on a fix. We are making progress and will share another update within 1 hour. Thank you for your patience; we know your focus needs to be on the people you care for.
Affected components
Update timeline
- investigating Nov 02, 2026, 08:47 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Nov 02, 2026, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 02, 2026, 09:21 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Nov 02, 2026, 09:59 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 02, 2026, 10:55 AM UTC
Our team continues to work on resolving the performance issues affecting mCare. We understand this is not the news you were hoping for, and we are sorry the disruption is ongoing. This remains our highest priority and engineers are actively working on a fix. We are making progress and will share another update within 1 hour. Thank you for your patience; we know your focus needs to be on the people you care for.
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