PDQ incident
Microsoft 365 outage may impact delivery of passwordless login passwords, support tickets, and support replies to Exchange Online mailboxes.
Resolved after 2 days 20 hours, affecting Web Admin and Auth, on November 12, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Nov 12, 2026, 11:19 PM UTC
Microsoft is experiencing a global outage (incident ID EX1550543) which is reportedly affecting email delivery and login for Exchange Online/M365. While this is not known to be directly affecting any PDQ systems, it may affect the delivery of passwordless TOTP codes and inbound support emails, as well as any support replies sent to Exchange Online mailboxes. This will also affect customers who use Exchange Online to deliver their reports from Deploy & Inventory. During the incident, we recommend submitting support tickets via the help center form. https://connect.pdq.com/hc/en-us/requests/new Optionally, you can bypass email entirely by setting up a help center login with a non-Microsoft address, which will allow you to send and receive support ticket replies directly within the help center.
- monitoring Nov 12, 2026, 11:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 15, 2026, 07:56 PM UTC
This incident has been resolved.
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