PDQ incident

Access lost to PDQ subscription

Ongoing since 03:29 PM UTC, affecting Billing Portal.

identified Nov 10, 2026, 03:29 PM UTC

We have identified an issue with our migration of subscriptions between back-end billing service providers that has caused a number of subscription states to get out of sync between our billing system and Connect. Fix is in progress.

Started
Nov 10, 2026, 03:29 PM UTC
Resolved
Ongoing
Duration
● 4h 28m
Detected by Pingoru
Nov 10, 2026, 03:29 PM UTC

Affected components

Billing Portal

Update timeline

  1. identified Nov 10, 2026, 03:29 PM UTC

    We have identified an issue with our migration of subscriptions between back-end billing service providers that has caused a number of subscription states to get out of sync between our billing system and Connect. Fix is in progress.

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